Current Employees:

　　If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .

　　The Department of Physical Therapy is currently seeking a temporary Clinical Business Operations Representative 2 to work in Coral Gables, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

　　CORE JOB FUNCTIONS

　　Assists the department in managing expectations surrounding pre and post patient care.

　　Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

　　Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

　　Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

　　Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

　　Provides coverage for responsibilities of co-workers when assigned or as need arises.

　　Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

　　Maintains confidentiality of all information.

　　Adheres to University and unit-level policies and procedures and safeguards University assets.

　　This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

　　CORE QUALIFICATIONS

　　Education:

　　High school diploma or equivalent

　　Experience:

　　Minimum 1 year of relevant experience

　　Knowledge, Skills, and Attitudes:

　　Skill in data entry with minimal errors.

　　Ability to communicate effectively in both oral and written form.

　　Ability to work evenings, nights, and weekends as necessary.

　　Skill in collecting, organizing, and analyzing data.

　　Ability to work independently and/or in a collaborative environment.

　　Commitment to the University’s core values.

　　DEPARTMENT ADDENDUM

　　Department Specific Functions

　　Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time.

　　Screens and verifies information to ensure accuracy when scheduling therapy appointments.

　　Ability to manage high call volumes to ensure best possible customer service by properly educating the patient on appointment preparation and answering questions.

　　Utilizes multiple computer applications, scheduling software, network drives to schedule multiple appointments within multiple modalities and entities across the UHealth system.

　　Obtains all required information from the referring physician or patient for the exam when scheduling therapy appointments.

　　Monitoring the UChart scheduling system (Cadence) for the satellite clinics in conjunction with department referral work-queue to assure timely processing of referrals across all satellites.

　　Assist in recruiting appropriate subjects for clinical research activities as needed.

　　Assist in providing support to treating providers for patient related activities and interventions as directed by licensed provider.

　　Provide relief coverage at various satellites in the event of support staff shortage.

　　Assist registrars with patient insurance verification, authorization, and re-authorization.

　　Serve as a trainer for departmental orientation for new incoming staff.

　　Department Specific Qualifications

　　Education:

　　High school diploma or equivalent , some college in a related field is preferred.

　　Good verbal and written communication skills.

　　Good interpersonal skills to interact with patients.

　　Bilingual English & Spanish

　　Experience:

　　1-2 years of relevant experience

　　#ED-LI1

　　The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

　　UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

　　Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

　　The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

　　Job Status:

　　Part time

　　Employee Type:

　　Temporary

　　Pay Grade:

　　c103

　　The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

　　The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

　　The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

　　Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

　　The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

　　Transforming lives

　　With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

　　The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.