University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

　　Join us on a mission to advance medicine.

　　This is an AFSCME represented position.

　　Why M Physicians?

　　Regardless of role, we recognize that every member of our team is vital! The Clinic Appointment Coordinators who work at MPhysicians ensure that patients and their families and guests have a positive experience unparalleled in the health care market. Our Clinic Appointment Coordinators serve as the welcoming face for our clinics for patients and their families at time of check-out. M Physicians also emphasizes an inclusive, team-focused atmosphere; as such our Clinic Appointment Coordinators are integral to helping us develop the next processes needed to ensure our patients well-being. The primary focus of this role is ensuring efficient check-out process for the patients and helping them get scheduled for follow-up appointments after seeing our wonderful clinical staff. The team works collaboratively with clinic management and staff to support the business needs of the clinic which include but is not limited to: working wait/reschedule list, working In-basket messages, check-out, scheduling, and work queue reports.

　　M Physicians emphasizes and fosters an inclusive, team-focused, and educational atmosphere. Our mission is to create an open and welcoming environment that celebrates our differences and encourages new insights in the service of helping our patients. If you are looking for an opportunity in the administrative side of health care and to be a part of an inclusive team that will help you grow your career, please apply today.

　　Clinic Appointment Coordinator Overview

　　Key responsibilities include but are not limited to:

　　Greets patients and families as part of the check-out process for unparalleled excellent experience

　　Accurately coordinates and schedules future appointments and/or procedures following patient visit with provider

　　Actively uses and embraces technological improvements to support their role

　　Maintain a friendly and welcoming disposition when interacting with patients and their family

　　Use strong customer service skills and promote the organizational philosophy of patient centered care to proactively meet the needs of all patients and their families during their clinic visits and/or other interactions

　　Demonstrates ability to provide applicable service adjusting approaches to reflect developmental level of population served

　　Minimum Qualifications:

　　Post HS education or training with basic medical terminology and keyboarding skills

　　At least 1 year of customer service experience working with the public

　　Good multi-tasking and critical thinking skills. Attention to detail Outstanding interpersonal and communication skills.

　　Flexible with assignments and able to perform a wide range of duties

　　Experience with EPIC preferred but not required

　　Location: 909 Fulton St SE, Minneapolis, MN 55455

　　Floor: Second Floor

　　Hours: 9:30am - 6pm on Mon-Thur. 9am - 5:30pm on Fri

　　Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

　　M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

　　Company Overview:

　　At University of Minnesota Physicians (M Physicians) , we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals.

　　M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond.

　　Employment Update:

　　As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors.

　　We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted.

　　Application Instructions:

　　External Candidates:Click “Apply” and sign in with your account. If you are a new applicant, select “Create Account”.

　　Employees:

　　If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site (https://www.myworkday.com/umphysicians/d/task/1422$1058.htmld) .

　　Contingent Workers:

　　If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs (https://impl.workday.com/umphysicians_preview/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0QngM/cacheable-task/23748$1.htmld#TABINDEX=0) Worklet.