Day in the Life of the EMEA Channel Support Agent – Order Management - Italy

　　As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in the Italian region and customer satisfaction within the EMEA Fluke Order Management Team.

　　No day in the life of a Customer Support Agent at Fluke is the same. You will be handling a variety of tasks while putting into practice your communication and problem-solving skills to assist customers with queries. By consistently providing a high level of service, you will build strong relationships with customers and ensure loyalty and satisfaction.

　　In the role of Customer Support Agent, you will:

　　Process orders and complaints by taking appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages, and claims.

　　Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing.

　　Inform the channel partners about prices, delivery times, the content of the order, and any other commercial information by phone, email, and online.

　　Process quotes based on sales or channel partner input.

　　Responsible for continuous improvement of customer satisfaction.

　　Your Team:

　　You will be part of our multinational Order Management EMEA team which is integral to business success. The variety of cultures and languages in combination with the positive atmosphere within the team makes for a fun, engaging, and supportive environment where your input is highly valued.

　　Experience

　　Intermediate vocational degree/MBO.

　　Previous experience in logistics or electronic equipment and planning environment would be preferred.

　　Proficiency in English and Italian.

　　Excellent digital literacy, including MS Word, Excel, and Outlook.

　　Personal Skills

　　Excellent communication and problem-solving skills.

　　Ability to work independently and in a team.

　　Can-do mentality and strong customer focus.

　　A keen eye for details.

　　Why you should join Fluke

　　We value humility and are as interested in you as a person as we are in your talent. We believe that diversity drives innovation and contributes valuable insights. Transparency, openness, and a willingness to learn are part of our core values. We offer an international and friendly work environment with energetic company culture.

　　Aligning business and personal needs is important, so we provide flexibility to enable you to bring your best to work.

　　We support important causes and team up to find meaningful ways to give back to the community through the Fluke Day of Caring.

　　Working at Fluke gives you access to a robust career development process and exciting opportunities focused on growth.

　　Fortive Corporation Overview

　　Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

　　We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

　　We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

　　At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

　　At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

　　At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

　　Fortive: For you, for us, for growth.

　　Ready to move your career forward? Find out more at careers.fortive.com (https://stgfortive.taleo.net/enterprise/careers.fortive.com) .

　　Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities