Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VSP RX Services

Job Summary:

JOB SUMMARY:

Performs tasks within the pharmacy in direct support of the ongoing duties and responsibilities of a pharmacist with occasional guidance. Provides customer service by answering phone requests and triaging calls to the appropriate person if they cannot answer the requested information. Assists with managing inbound and outbound phone calls, data entry, order review, and patient payment/financial assistance. Clinical office style working environment. This position will assist multiple clinical areas within Specialty Pharmacy. Pharmacy hours are Monday - Friday, 7am till 7pm; Saturday, 8am till 12pm; Currently no required weekends or holidays. Hybrid opportunities available.

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KEY RESPONSIBILITIES:

• Delivers outstanding customer service to both internal and external customers.

• Applies departmental processes regarding inventory control.

• Operates computer systems and utilizes technology.

• Performs activities as directed by pharmacists and/or pharmacy managers in accordance with federal, state, and local laws/regulations and hospital policies.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Pharmaceutical Computer Literacy (Novice): Has demonstrated a proficient understanding of computers or has successfully completed training for applications that are used to support medication use processes. Is capable of using the fundamental features of pharmaceutical computer applications to support patient care issues of moderate difficulty.

• Pharmaceutical Drug Preparation, Dispensing Distribution (Advanced): Demonstrates high levels of proficiency in drug preparation, dispensing and distribution in challenging and complex situations. Able to prepare and assist the pharmacist in dispensing of prescribed medications. This includes being proficient in the general principles and techniques of asepsis utilized to compound sterile preparations (CSPs) to minimize the risk of contamination where applicable. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.

• Pharmaceutical Quality Assurance Compliance (Intermediate): Possesses knowledge of the appropriate rules and regulations and applies them in difficult, stressful and complex situations. Demonstrates advanced knowledge of process improvement, quality assurance and/or programs. Demonstrates a commitment to continuous quality improvement and maintains compliance with a federal, state and local regulations as well as organizational policies and procedures.

• Drug Inventory Records Management (Intermediate): Demonstrates proficiency in working with drug inventory and records management. Demonstrates ability to maintain and project appropriate inventory levels of medications. Able to collect, organize, and maintain appropriate pharmacy and patient related information. Able to successfully demonstrate inventory management skills of moderate difficulty. Has expertise in inventory rotation. cycle counting and lot number tracking. Effectively works with electronic databases/catalog.

• Mentoring Coaching (Novice): Constructively trains and mentors others by providing positive direction and feedback. Has provided constructive suggestions to improve a situation. Knows how to remove roadblocks to success and avoids judgments at all times. Makes a concerted effort to pass on experiences and job information that can be learned easily.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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Core Accountabilities:

Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.* Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.* Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. * Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

LIC-Pharmacy Technician - Tennessee

Work Experience:

Relevant Work Experience

Experience Level :

2 years

Education:

Graduate of an approved discipline specific program

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled