Job Description

　　Job Title: Executive IT Support Liaison

　　Business Title: IT Executive Support Liaison

　　Reports to: Sr. Manager, IT

　　Group/Division: Corporate Infrastructure and Security

　　Career Band: 6

　　Job Track: Professional

　　Position Location: US – Waltham, MA

　　Position Summary

　　As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives. Most meaningfully you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.

　　Key Responsibilities

　　Leverage PPI to enable constant improvement

　　Provide regular updates to management as requested by lead

　　Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner

　　Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices

　　Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations

　　Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism

　　Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

　　Requirements / Qualifications

　　Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success.

　　You have Superior work ethic

　　“customer first” attitude

　　You are innovative

　　You provide “white-glove” treatment to colleagues

　　You enjoy meeting people and building relationships with colleagues

　　You have a sense of urgency—but also the ability to keep your cool

　　You are punctual!

　　You are enthusiastic about learning new technologies and processes

　　You can work with minimum supervision and be self-motivated

　　You are agile at finding the right solution in any situation

　　Maintain adaptability

　　Build and document day-to-day process

　　Travel Requirement: <25%

　　Technical:

　　Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices

　　Experience in ServiceNow

　　Accessing/Analyzing Data in PowerBI

　　Mac Hardware/OS, PC Hardware/OS

　　Video Conferencing hardware

　　Townhall/Event Production

　　Dell/Mac

　　iPhone/iPad

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Accessibility/Disability Access

　　Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for those requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the process.

　　This telephone line is reserved solely for those with disabilities requiring accessibility assistance or an accommodation when applying for jobs. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.