Description

　　Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Global ISV & Marketplace Operations supports the partner team to enable AWS teams to better serve our partners and customers in their journey to the cloud.

　　The WW ISV & Marketplace Sales, Strategy, Operations, & Enablement (SSOE) team is looking for a WW Operations Manager to join the team; a team hyper-focused on measuring and improving the performance of ISV partnerships, hygiene, pipeline and revenue. As a member of this team, you will leverage strong data extraction skills to provide solutions, create and simplify processes for operational effectiveness, build mechanisms that improve leadership decision-making, and manage global initiatives for a top Strategic partner, Salesforce.

　　You have the ability to communicate effectively across multiple technical and non-technical business units, across ISV partners, and across other geographies. Successful members of this team collaborate effectively to solve data and operational problems, implement new solutions, and deliver successfully against high operational standards. Engaging with multiple internal AWS and external stakeholders, including Finance, Alliances, Sales, Operations, and Service teams to manage and support the operational cadence of the business.

　　You will be a highly motivated individual that seeks to “tell the story” of the data with little direction or supervision. You will possess both a business and project management background that enables you to partner across the entire alliances team and drive strategic programs. The candidate should also be a self-starter who is prepared to work in a high-volume and fast environment and with cross functional teams.

　　At Amazon, we live our professional lives by the Leadership Principals. When we hire, we look for those who are Amazonian rather than for someone who fits an exact resume mold. To us, diversity in thought and experience is a good thing. We are hiring for attitude and training for skill because we recognize success takes many paths. While possessing the above criteria would be helpful, if you have a passion for customer success - we want to talk to you. We are looking for someone who can help us create the next version of what it means to be a great partner to our ISVs. We will coach the right fit.

　　10010

　　Key job responsibilities

　　Partner with cross functional AWS team, and with Salesforce Alliance team to proactively identify, solve, and implement operational enhancements.

　　Create and drive global standardization of business processes and/or reporting that simplify and enable operational excellence.

　　Earn trust of internal and external leaders by driving predictability on the operational cadence.

　　Develop appropriate automation, tools and standard templates for operational cadences that allow operations at scale.

　　Provide ad hoc analysis, analytical thought leadership, and solutions formulated on data.

　　Participate on projects as needed.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | Austin, TX, USA | Houston, TX, USA | New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USA

　　Basic Qualifications

　　5+ years of experience in project and/or program management in a business operations, sales operations, or similar operations based role.

　　Bachelor’s degree or equivalent experience is required.

　　Experience working and communicating with multiple stakeholders and cross functional teams

　　Experience engaging with senior executives and experience with decision making processes in an enterprise setting

　　Preferred Qualifications

　　Experience working with large complex partners and customer engagements.

　　Excellent verbal and written communication skills.

　　Experience with Excel, Salesforce, Tableau, QuickSight and other BI tools.

　　Experience performing root cause analysis on internal and external data and/or processes to answer specific business questions and identify opportunities for improvement.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,400/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.