Description

　　Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

　　For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

　　Who You Are

　　You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

　　Who We Are

　　With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

　　What you’ll do with “Our Training and Your Experience”

　　Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

　　Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR. Systems include but are not limited to all manufacturer's drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking. Repairs or replaces damaged components of remote units.

　　May also work on larger projects with greater complexity as needed.

　　Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment. May install, configure and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.

　　Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training.

　　Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.

　　Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.

　　Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications. Refers only to the most complex issues to higher levels.

　　Estimates cost, time, and materials for replacement equipment.

　　Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.

　　Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.

　　Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

　　Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.

　　Keeps up to date and informed on all company policies.

　　Presents a professional image of Convergint at all times in appearance and behavior.

　　Performs other duties and responsibilities as requested or required.

　　What You’ll Need

　　Strong knowledge of drive up, locking and electronic systems specific to banking industry.

　　Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.

　　Strong knowledge of mechanical and electrical systems.

　　Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.

　　Advanced communication skills both oral and written.

　　Adaptability – Responds effectively to changes in situation or information.

　　Must be able to pass high level security clearance

　　Company Benefits and Perks

　　Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

　　Company Holidays and Paid Time Off

　　Fun & Laughter Day Off

　　Medical, Dental & Vision Plan

　　Life insurance & Disability Plan

　　Wellness Program

　　401K Matching Plan

　　Colleague Assistance Program

　　Tuition reimbursement

　　Competitive salary and compensation plan

　　Vehicle reimbursement plan

　　Corporate Social Responsibility Day

　　And much more…

　　Requirements:

　　Education: High School/GED or equivalent experience

　　Minimum Experience: 3-5 years locksmiths, drive-up and electronic, ATM's/TCR.

　　3 years Banking Specialist experience within a commercial, industrial, or facilities operation settingPreferred Experience: (but not required):

　　3 years in 1 or more of the following industries: security, electronic, banking equipmentConvergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

　　Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available.

　　Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

　　Qualifications

　　Behaviors

　　Preferred

　　Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

　　Team Player: Works well as a member of a group

　　Dedicated: Devoted to a task or purpose with loyalty or integrity

　　Motivations

　　Preferred

　　Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

　　Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

　　Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

　　Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

　　Education

　　Required

　　High School or betterLicenses & Certifications

　　Required

　　Drive With CDLExperience

　　Required

　　2-5 years: Related security service experience is requiredEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)