Uber Shuttle is one of the fastest growing teams at Uber! The team closed several big customers in 2023 and now we need someone to manage their accounts. The opportunity is a great fit for someone who likes the startup environment and is comfortable where all processes and resources haven't been created yet. You will be part of creating the foundation while supporting important strategic customers.

　　About the Role

　　The B2B Account Manager will be based in Washington, DC reporting directly into the Lead for Uber Shuttle in the US! The B2B Account Operations Manager, Uber Shuttle will be responsible for overseeing existing Uber Shuttle customer relationships, helping to grow them, and project managing internal initiatives to improve processes and product features. Attention to detail, problem solving, and organizational skills are a must. Additionally, you must be comfortable working with customers and presenting to them. The team has worked very hacustomers, andstomers and we want to do everything we can to provide the best customer experience and help them grow with us! This role is best suited for people who are comfortable working on unstructured early stage problems.

　　What You'll Do

　　B2B Customer Relationships:Develop and maintain relationships with our current B2B customers and help them grow with Uber. Build and drive engagement through various channels.Make sure customer SLAs are being hitTrain and help riders and admins to use our Uber Shuttle technology to make sure it is being applied to the best of its ability for the customer's situationWork with customers to gather feedback and build cases to advocate for their requests to be built into our productsProgram / Project Management: Collaborate with cross functional teams such as our customer service team, product, and analytics to ensure customer health and growthScale: Find opportunities to optimize, streamline or automate processes to improve the scalability of account managementDrive Product Market Fit: Identify solutions to improve the product market fit and work with the Uber Shuttle central operations team and product teams to drive improvementsCustomer Service Cost: Work on strategies like cross-utilization, pricing improvements, etc. to reduce customer service cost and drive profitability for the businessProblem Solving: Deep dive into our most challenging problems on customer growth and retention and develop solutions through first-principle thinking & robust analysis.Analyze Data: Pay attention to the metrics and dive into the network, rider, and driver metrics to validate your hypotheses and make data driven decisionsBe an owner: We're building a business and there's a lot that we don't know. You will need to be a self-starter that doesn't shy away from facing challenges and takes initiative to ensure we move the business forward.

　　Basic Qualifications

　　2+ years of proven experience in the tech industry, shuttle/charter industry, or in consultingPrior experience in business development, customer sales, account management, procurement or operations is a plusThe ability to clearly communicate and present information to collaborators across all levels of the businessProven ability to lead cross functional initiatives at a similar fast paced organizationStrong business and operational acumen as well as critical problem solving skillsProactive and creative solutions-driven approach, with a 'get it done' mentalityStrong attention to detail and organizational skillsProficiency in Excel/Google Sheets with the ability to help visualize data for customer and internal presentationsMust have experience using SQL to research, study and answer real world questions

　　Preferred Qualifications

　　Experience account managing Fortune 500 customersExperience working with C-Suite customer partnersStartup experience or experience on a new product line within a large company

　　For Washington, DC-based roles: The base salary range for this role is USD$98,000 per year - USD$109,000 per year.

　　You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

　　Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.