Home
/
Account Management
/
Senior Analyst, Online Sales & Self Service Product GTM
Senior Analyst, Online Sales & Self Service Product GTM-June 2024
Flexible / Remote
Jun 21, 2025
ABOUT GITLAB
GitLab is one of the world’s largest all-remote companies. Our DevOps platform powers 100,000+ organizations.
1,001 - 5,000 employees
Technology, Software
VIEW COMPANY PROFILE >>
About Senior Analyst, Online Sales & Self Service Product GTM

  The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

  The Self-Service Operations function is part of a team focused on building an easy self-service experience for our customers. The Operations team is accountable for owning and delivering all operational support required to enable a customer-facing self-service first team. This team is also the face of self-service for all internal sales and customer-facing teams.

  

Responsibilities

  Responsibilities

  Own, develop and execute on cross-functional process and cadence to bring account management product changes live to customers Partner with and serve as primary conduit for product management, sales, enablement, marketing operations, enterprise systems, sales operations and other cross-functional groups to deliver the best customer experience for new account management feature launches Proactively and reactively identify, analyze, troubleshoot, escalate, triage and resolve business-stopping customer-facing issues through partnership with engineering and product teams. Influence prioritization and overall severity of the types and categories of bugs identified Actively engage with sales and customer-facing teams to determine the best customer outreach strategy surrounding a new feature launch or customer facing issue Develop content and train our customer-facing teams on self-service systems and business processes. And build direct to customer content if required Partner with product to test new features and represent customer use cases prior to bringing to market Act as application expert for sales teams to bring questions and issues

Requirements

2-4 years experience in SaaS product operations or related field GTM Experience is a PLUS  Demonstrated progressive experience supporting Sales / Customer Success / Account Management teams, preferably within an Enterprise SaaS organization Ability to convey complex information to non-domain individuals Strong analytical and problem-solving skills Resourcefulness to get things done cross-functionally, prioritize multiple projects, and project-manage Self-starter, detail-oriented and comfortable working in a fast-paced/dynamic environment Experience and knowledge of B2B enterprise SaaS tools (e.g. Salesforce, Zendesk, Drift) Lives and breathes process improvement and optimization Willingness to learn and use GitLab You share our values and work by those values

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.

  Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Next, candidates will be invited to schedule a first interview with the Hiring Manager Candidates will take a short technical take home test. Next, candidates will be invited to schedule interviews 30 minute interviews with 2 immediate team members and 3 cross-functional partners Finally, candidates will be invited to schedule interviews with the hiring manager once more to review case homework assignment assigned during first Hiring Manager interview

Compensation

To find out more about the compensation for this role, please apply to a role first. Once selected for a screening call, you'll be able to sign up here to view our compensation calculator. Be sure to use the same email address for both.

   

   

   

  Remote-Global

  The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

  Colorado/Washington pay range

  $87,300—$168,400 USD

  California/New York/New Jersey pay range

  $87,300—$187,200 USD

  Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

  Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

  GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Senior Category Manager (IT Procurement Lead) | CRM & HR Software
Become a part of our caring community and help us put health first The IT Procurement Lead investigates available hardware and software products; evaluates and recommends products based on user requi
BloombergNEF Account Manager, Specialist Sales - Bloomberg Financial Solutions
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our cus
Territory Account Manager
About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source
Digital Customer Success Associate
CO Salary Range: USD 70,000.00 - 160,000.00 per year Job Description Broadcom's Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere - whether they are
Implementation Consultant - German Fluency
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)
Regional Senior Underwriting Manager (Southeast; Construction)
Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for thi
Sr Relationship Manager Coral Gables
Hours 40 Department Overview The Sr. Relationship Manager serves the needs of the community commercial banking business, customizing a broad range of products and services to meet the financial needs
Territory Account Manager
About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source
Relationship Manager I
RELATIONSHIP MANAGER I WHAT IS THE OPPORTUNITY? Responsible for managing a portfolio of business and personal relationships. Through proactive client profiling deepens client relationships by cross s
Construction Underwriting Consultant
Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for thi
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved