Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Volkswagen Gilbert, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Parts Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

Great culture and real career growth

Competitive compensation package

Opportunity to work with one of the largest family owned group of dealerships

Paid Time Off and 401k with Company match

Medical, Dental, Vision, Short and Long-term disability, ADD and Life Insurance

Year-end bonus program for all employees (Garff Giveback)

Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:

Handle customer complaints tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues

Implement a telemarketing campaign for customer contact

Establish a product sales promotion program encouraging the sale of branded parts

Develop, enforce and monitor specific guidelines for dealing and communicating with customers to foster exceptional customer satisfaction as reflected in CSI scores

Regularly review and improve the efficiency of the department

Establish processes to ensure accuracy between inventory and computer records

Develop and administer a wholesale parts program

Recruit, hire, train, motivate, counsel and monitor the performance of all the parts employees

Act as the representative for the Parts Dept. to the Service Manager fostering close cooperation over parts supply for servicing work issues

Maintain an appropriate level of trade discount

Hold weekly department meetings and attend and participate in management meetings

Direct outside parts and counter sales efforts towards budgeted metrics

Establish a purchasing policy and practice that ensures competitive bids from vendors for all tools, equipment, supplies, etc., to become a low-cost producer

Make warranty and billing adjustments

Scrutinize sales figures, expenses, and inventory levels regularly in order to maintain profit goals

Monitor daily reports in KG Apps system for sales productivity, anomalies and opportunities

Collaborate with the GM to determine the annual operating budget for the parts department

Plan, analyze, and manage department finances

Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible

Maintain key inventory performance metrics relating to inventory turns, day supply, and idle capital

Maintain a mixed inventory consistent with the requirements of the service department, body shop, wholesale accounts, and public

Review stock obsolescence and work quickly to remedy

Implement and oversee stock checks in line with company standards and procedures. (Note: This may be perpetual stock checking or annual stock check)

Ensure that new stock lines are binned promptly

Review operating controls on a regular basis, specifically negative stock reports, PDR's, obsolescence reports, performance numbers in the way of volume and margins

Ensure that all dealership purchases are properly accounted for before payment is made

Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory

Design a process regarding the special ordering of parts, see GOMER for policy

Oversee shipping and receiving

Design and use a lost sales report

Assist in collecting on overdue accounts

Follow a predetermined month end process

Here’s what you’ll need:

Minimum of 2 years previous work in an automotive parts department and at least 1 year of management/supervisory experience

Previous dealership experience a plus and highly desired

Advanced communication skills, written and verbal

Strong computer skills and proficient with Inventory control and WMS systems

High School diploma or equivalent, college degree preferred

A valid in-state driver's license and a good driving record, per company standards

Be able to meet the physical requirements of the role and will be required to lift up to 25 pounds and on occasion up to 50 pounds.

Strong financial acumen – the ability to understand and analyze dealership financial numbers while looking for opportunities to enhance effectiveness

We are an Equal Opportunity Employer

(( We Hear You ))