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Customer Service Associate
Customer Service Associate-March 2024
Richmond
Mar 28, 2026
About Customer Service Associate

  Overview:

  Starting hiring pay range (based on location, experience, qualifications, etc.): $16.25 - $17.75 / hour

  As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.

  We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don’t have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.

  Within your first year of working in the Restaurant, you can earn up to an extra dollar fifty per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!

  Qualities of awesome Canes Customer Service Associate:

  Team player

  Excellent communicator

  Happy, Courteous and Enthusiastic

  Hard working and attentive

  Responsible and dependable

  Authentic and genuine

  Takes pride in doing a good job

  Perks for all Restaurant Crewmembers:

  Competitive pay

  Casual work attire and flexible scheduling

  Restaurants closed most holidays including: MLK Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas and New Year’s Day

  Discounted tuition benefits and FREE education resources

  Benefits, paid time off and more …

  Benefits Offered

  Voluntary

  Full-Time

  Perks

  Dental

  Vision

  Supplemental Life Insurance

  Pet Insurance

  401(k) With Employer Match (age 21 & older)

  Crewmember Assistance Program

  Discounted Online Education Opportunities

  Free Resources For Furthering Your Education

  Medical & Pharmacy

  Benefits Concierge Service

  Dependent Care Flexible Spending Account

  Healthcare Flexible Spending Account

  *Must satisfy one year of service and meet ACA eligibility requirements. Speak with a manager for more details.

  Paid Time Off

  Closed for all major holidays

  Early closure for company events

  Casual Work Attire

  Flexible Scheduling

  Perkspot Employee Discount Program

  Responsibilities:

  ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Lift and carry, push or pull heavy objects up to 50 pounds

  Kneel, bend, twist or stoop

  Ascend or descend stairs

  Reach and grasp objects (including above head and below waistline)

  Excellent verbal and written communication

  Ability to show up to scheduled shifts on time

  Cleaning tables, floors and other areas of the Restaurant

  Taking orders from Customers and processing payments efficiently

  Follow proper safety procedures when handling and/or preparing food

  Ability to multitask

  Qualifications:

  ADDITIONAL REQUIREMENTS:

  Must be 16 years of age or older

  Provide all Customers with quick and friendly service

  Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service

  Work under pressure and at a fast pace

  Align with Raising Cane’s culture by balancing Working Hard and Having Fun

  Take initiative

  Comply with Company policies

  Raising Cane’s appreciates & values individuality. EOE

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