Assistant Director, Programs, Case Management

　　S2H Manhattan, 15 East 27th Street, New York, New York, United States of America

　　Req #2255

　　Wednesday, January 3, 2024

　　ABOUT US: - We believe that everyone deserves a home!

　　Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

　　But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

　　Breaking Ground’s Street to Home program s makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

　　Reporting to the Director, Programs the Assistant Director, Programs, Case Management is responsible for supporting case management and housing placement work in Manhattan. With the goal of moving people off the street and into transitional and permanent housing, the Assistant Director supports the Director with collaborations with other outreach providers, city agencies, and a broad array of community stakeholders to help reduce street homelessness. The Assistant Director supervises Clinical Coordinators, Street Medicine Coordinators, Housing Specialists, and Housing and Reporting Specialists and ensures Harm Reduction and Housing First strategies and other best-practice clinical interventions are utilized.

　　The Assistant Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Supervise Clinical Coordinators, Housing Specialists, Housing and Reporting Specialists, and Street Medicine Coordinators

　　Provide regular, structured supervision meetings for direct reports

　　Ensure high quality service delivery by supporting best practice interventions with street homeless populations, collaborating with on-site psychiatric/street medicine team, and providing crisis intervention, including 958 removals and risk assessments

　　Promote effective strategies for effective outreach, case management, and placement of clients following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice

　　Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations

　　Provide clinical and operational direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors

　　Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely

　　Assess and evaluate client functioning

　　Supervise and conduct case conferences

　　Coordinate delivery of care with multiple service providers, particularly transitional housing teams

　　Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict

　　Perform other duties as assigned

　　MINIMUM QUALIFICATIONS:

　　NYS Licensed Masters Social Worker (LMSW) required

　　Minimum 2 years of supervisory experience

　　Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients

　　Experience with crisis intervention, including, risk assessments and incident management

　　Ability to work successfully with a wide range of internal and external stakeholders

　　Demonstrated success in working in a fast-paced environment with multiple priorities

　　Ability to delegate and motivate staff to achieve deliverables

　　Ability to communicate (verbally and written) with diverse populations and stakeholders

　　Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required

　　Valid NY or NJ driver’s license with a good driving record, as defined by Breaking Ground is preferred

　　Bilingual Spanish/English preferred

　　Compensation: $75,00 0.00 - $82,000.0 0 / Per Annum

　　EOE/M/F/Vet/Disabled

　　Other details

　　Pay Type Salary

　　Min Hiring Rate $75,000.00

　　Max Hiring Rate $82,000.00

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　　S2H Manhattan, 15 East 27th Street, New York, New York, United States of America