Account Operations Manager

　　Job ID

　　148361

　　Posted

　　19-Dec-2023

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Engineering/Maintenance

　　Location(s)

　　Branson West - Missouri - United States of America, Springfield - Missouri - United States of America

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　About the role:

　　The purpose of this position is to lead all aspects of the facility maintenance management and safety programs for a facility and lead performance metrics in accordance with account Key Performance Indicators.

　　What you’ll do:

　　Manages planned, preventive, and corrective maintenance activities, ensuring work is completed in accordance with account Key Performance Indicators.

　　Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements.

　　Responsible for compliance with national and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.

　　Responsible for identification of capital improvement projects, including cost analysis to be applied in the preparation of capital budgets.

　　Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.

　　Runs vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance. May assist with contract negotiations.

　　Oversees safety programs are implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices.

　　Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.

　　What you’ll need:

　　Bachelor's degree preferred. Min of 4 years Engineering and/or Maintenance Management related experience/training.

　　Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

　　Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

　　Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

　　Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

　　Why CBRE?

　　An environment of respect, integrity, service and excellence crafts our approach to every opportunity! We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in!

　　Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.

　　Internal advancement available after 6 month mark

　　Competitive Pay

　　Disclaimers:

　　Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

　　CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

　　NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

　　CBRE GWS

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)