Inside Sales - 201 

　　DESCRIPTION/RESPONSIBILITIES:Inside Sales

　　Norristown, PA, USA Req #201

　　Thursday, January 4, 2024

　　Responsibilities * Enter all customer orders accurately and completely, following order entry procedures as documented. * Work together with assigned outside sales people and technical support person to achieve team/territory goals. * Provide formal and verbal quotations to customers, using documented quote procedures. * Handle customer calls, e-mail, Internet and fax requests, and assist with literature requests as required. * Support sales team by networking accounts. Always request information on new customers or prospects, and provide the information to outside sales as a lead/referral or appointment. Suggest appropriate accessories, parts, or related equipment when quoting or discussing an order. * Assist with Returned Material requests following RMA procedures. * Continuous improvement via product, computer/software and procedure training as directed. * Mediate and effectively resolve any issues that arise between customer and

　　Outside sales, accounting or other departments * Provide back up to other departments when requested. * Attend all Company meetings, as well as other assigned meetings and conferences. * Maintain customer files, comments, pricing files etc. * Daily follow up of various order-related reports.

　　CompetenciesMust be able effectively communicate about technical products from a customer service perspective and properly forward customer to outside sales or inside application/ technical support when appropriate.

　　Other details * Pay Type Salary

　　Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity