Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Mountain View, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

　　Responsibilities:

　　- In charge of infrastructure and service high availability for global customer service of TikTok e-commerce.

　　- Engage in global production systems management such as monitoring, emergency response, capacity planning and optimization.

　　- Engage in full post-development service lifecycle, from joint-debugging, QA, to deployment, online operation, and upgrade.

　　- Build tools, automation, visualisations, and monitors to facilitate the operation and optimization of the global infrastructure.

　　- Take charge of SRE support workflow and continuously improve them for more efficient and effective OnCall.

　　- Scale up systems sustainably through mechanisms like automation, and initiate changes that improve system reliability and processing speed.

　　- Research, design, and develop computer and network software or specialised utility programs.

　　- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

　　- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

　　Qualifications

　　- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

　　- Experience in SRE or DevOps domain.

　　- Proficient in analyzing, troubleshooting, deploying, maintaining or improving distributed/large-scale systems.

　　- Proficient in building tools, automated processes, monitoring and alerts to ensure high availability of large distributed system.

　　- Good hands-on with one or more programming languages, such as Go/Java/Js/Python/C etc.

　　- Good analyzation skills, attention to detail, able to work under pressure.

　　- Solid documentation skills and habits, able to write and update workflow and technical documentation as required on time.

　　- Showcase ability to solve problems systematically, great communication skills, and a strong sense of responsibility.

　　Ideal Candidate

　　- Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver.

　　- Deeply passionate about scripting/coding to enable continuous issue discovery and recovery.

　　- Ability to perform independent research to solve complex technical problems.

　　- Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

　　#LI-JL