Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　Our IT Service Desk team is committed to providing swift and effective solutions to support our end-users and their work environment. The culture we have built requires our teams to constantly assess and refine our processes in pursuit of maximum efficiency. As a candidate, you'll spearhead our support operations, leveraging your expertise to enhance user experiences and streamline IT solutions.

　　We are seeking an IT Support Site Lead to help us grow our IT environment in Seattle. As an IT Support Site Lead, you will be hands on while leading a team in providing front-line support to our end users. You will act as an IT business partner managing our Seattle office and building relationships with key stakeholders. This team is focused on resolving incidents, identifying underlying problems and developing long term solutions.

　　Typical responsibilities will include:

　　• Leading a team of IT support specialist in providing first-class support to our local offices as well as remote employees world-wide.

　　• Ensure team members follow all processes and policy.

　　• Develop tools and solutions to increase the operational efficiency of the IT Service management process with focus on excellent user experience.

　　• Partner with internal service owners and teams to evaluate technical solutions, create recommendations, obtain consensus, plan and execute the services.

　　• Innovate and engineer new internal solutions that allow us to scale.

　　Qualifications

　　Required skills:

　　• A minimum of 6-8 years working in the IT field.

　　• Management experience or experience leading a small team.

　　• College Degree in Computer Science, Systems Science, and Computer Engineering or 6 + years of relevant discipline.

　　• Solid understanding of at least three of the following skill-sets required within IT Operations: Windows, Mac, Unix/Linux, Networking, Scripting/Automation, Application troubleshooting and backup.

　　• Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where ambiguity and uncertainty exist.

　　• Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors.

　　• Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills.

　　• Excellent communication skills (oral and written).

　　Desired additional skills:

　　• Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.)

　　• Proven project management experience.

　　This position will require the candidate to be in-office Monday through Friday with occasional overtime required.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

　　TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].

　　Job Information

　　[For Pay Transparency] Compensation Description (annually)

　　The base salary range for this position in the selected city is $104120 - $172267 annually.

　　Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

　　Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

　　We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

　　Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

　　We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.