Description

　　Would you like to be part of a team that is redefining the Enterprise IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for an accomplished Customer Solutions Manager (CSM) to support Enterprise Transformation (ET) in the AWS Partner Organization. You will be responsible for helping guide AWS customers along their multi-year journey to the cloud..

　　You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption, guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

　　Successful candidates will have a strong technical background in project delivery and customer success, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will provide insight and help drive secure and robust solutions.

　　Position can sit anywhere there is an AWS office, such as in New York City, NY; Arlington, VA; Chicago, IL; San Francisco, CA; Palo Alto, CA; Santa Clara, CA; Seattle, WA; Austin, TX; Dallas, TX; Houston, TX; Atlanta, GA; Boston, MA; and other locations.

　　Position may require the ability to travel 25% to 40% of the time, as needed

　　10010

　　Key job responsibilities

　　• You will interface with partners, customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.

　　• You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers’ key milestones.

　　• You will own the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions that are critical to the success of our customer’s cloud journey.

　　• You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

　　• You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

　　About the team

　　Work/Life Balance

　　Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

　　Inclusive and Diverse Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | Atlanta, GA, USA | Boston, MA, USA | Dallas, TX, USA | New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USA

　　Basic Qualifications

　　• 7+ years of cloud technical solutioning, engineering, delivery executive, architecture

　　• 5+ years of experience in delivery with enterprise cloud scale infrastructure or development-based cloud programs/projects in a related industry

　　• Experience successfully partnering with and communicating effectively to C-suite Executives on long term, highly strategic programs

　　• Experience with on-premises to cloud migrations, IT transformation, Cloud COE, information security and risk management for enterprise customers

　　Preferred Qualifications

　　• AWS Certification(s) with experience delivering AWS and/or other cloud services to realize business strategy

　　• Executive presence and communication skills (listening, verbal, written, and presentation) including digital strategy, business case, architecture design, execution planning, progress updates, risk management, resource allocation, metrics establishment / tracking, technical content and public speaking.

　　• Versed in Software DevOps and Cloud Operating Models with Computer Science Background as degree or equivalent experience.

　　• Strong verbal and written communications skills, as well as the ability to work effectively across internal and external organizations

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.