Description

　　At Amazon Web Services (AWS) we help our customers build the future with the latest cloud technology.

　　The Customer Solutions Management role is a function that owns our customers journey throughout the adoption, go live and insures we are continuing to provide value as we increase retention and expand the customer’s footprint on AWS. The team guides our customers through the technology, operational, educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership, driving collaboration between other core account groups.

　　In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts in order to help colleagues and customers embrace and adopt new technology. Furthermore, thought leadership in terms of looking beyond the technology and helping to develop out mechanism to help our customers be successful with AWS. You will help team members ramp-up on AWS as well as develop speaking, writing, presentation, and executive interaction skills. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, services, marketing, and professional services, as well as representing your team to executive management.

　　Other qualities we are looking for:

　　Be great fun to work with. At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.

　　Have a strong obsession on customer success and successful cloud adoptions. The ideal candidate will have past experience working with customers or similar role and leading all aspect of successful cloud adoption and expansion.

　　Roles and Responsibilities

　　-Leverage mechanisms like the AWS Transformation Guide and Experience Based Accelerators to provide a strategic roadmap for cloud transformation

　　-Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices.

　　-Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates.”

　　-Act as a conduit and liaison between customers, service engineering teams and support.

　　-Accelerate customer adoption through education and enablement

　　-Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations

　　-Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey

　　-Expand the Customer Solutions Manager role to provide support for Greenfield accounts

　　-Enable cloud adoption through support of Migration programs such as the Migration Acceleration Program

　　About Us

　　Inclusive Team Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Work/Life Balance

　　Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

　　We are open to hiring candidates to work out of one of the following locations:

　　East Palo Alto, CA, USA | Irvine, CA, USA | Pasadena, CA, USA | San Diego, CA, USA | San Francisco, CA, USA | Santa Clara, CA, USA | Santa Monica, CA, USA

　　Basic Qualifications

　　• Bachelor’s degree in Computer Science, Engineering, Math, Operations Research, or a related field or 5 years of large-scale IT deployment or program experience.

　　• 5+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

　　• Experience engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies

　　• Ability to travel up to 15% as needed

　　Preferred Qualifications

　　• A history of problem solving and disruptive innovation developing technology programs and working across customer organizations

　　• Ability to manage influence through persuasion, negotiation, and consensus building

　　• Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments

　　• Superior written and verbal communication skills

　　• Demonstrated ability to effectively deliver information at the C-suite/Executive level

　　• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.