Description

　　Amazon Web Services is seeking a Senior Customer Solutions Manager (CSM) to help our Digital Native Customers accelerate their time to value on AWS. The successful candidate will help the customer design and build modern, cloud native solutions that delight their customers.

　　You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud experience. Your customers capture the full potential of AWS’ industry-leading solutions.

　　As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

　　You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud experience (e.g., technical, operational, organizational, and educational) that span technical teams, executives, and business units.

　　At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

　　At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Key job responsibilities

　　Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team

　　Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence

　　Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers

　　Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery

　　Accelerate customer adoption through education and enablement

　　Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations

　　Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey

　　Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

　　We are open to hiring candidates to work out of one of the following locations:

　　Austin, TX, USA | Boston, MA, USA | Chicago, IL, USA | Irvine, CA, USA | New York, NY, USA | San Francisco, CA, USA

　　Basic Qualifications

　　•7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

　　•4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies

　　•Experience in a direct or matrix role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

　　•A history of problem solving and disruptive innovation developing technology programs and working across customer organizations

　　•Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience •Ability to travel up to 25% as needed

　　Preferred Qualifications

　　•Direct experience implementing cloud services, preferably on AWS

　　•Knowledge of AWS Services and Solutions

　　*Experience at a start up or Digital Native companies

　　*Product lifecycle or product management experience

　　•Ability to credibly coordinate between service teams and customers to meet unique customer opportunities

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.