About Lumen

　　Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

　　The Role

　　The Senior Billing Operations Analyst plays a vital role in ensuring accurate and efficient invoicing as well as, maintaining data integrity related to rates, revenue capture within various systems. Manages the operation of the billing systems to ensure the effective delivery of billing information. Assists in the development of solutions to billing problems and in testing the accuracy of system modifications designed to accommodate these solutions. These responsibilities will be performed for both internal and external customers. Has decision making power to correct billing errors without supervision. May perform some Lead Analyst responsibilities under supervision.

　　Work Location - Remote US Locations

　　The Main Responsibilities

　　Builds and runs various queries to establish reports for various internal customers in regard to billing processes and information.

　　Analyzes billing information to provide recommendations and data to various internal customers, and to ensure accurate translation of contract and billing information.

　　Works to enforce the company’s standardization and automation objectives while ensuring that there is no revenue impact to the business.

　　Assists with cross training and guidance for team on complex issues.

　　Assists in the development of solutions to billing problems. Attends, and may lead, meetings as necessary for data products to ensure accurate billing, development of new products, and migration of new systems and products. Assists with post-conversion cleanup, analysis, auditing and remediation projects as required.

　　Has the authority to make decisions on process improvements and migrations working with all teams involved.

　　Maintains operational and specific product line knowledge with the ability to translate and correlate this data to billing practices and requirements.

　　Recommends and may develop practical operating procedures in the billing process.

　　Monitors the operation of systems to ensure the effective delivery of billing information.

　　Lead the implementation of a variety of Billing projects, often in areas so complex or new, there are no established methods to follow.

　　Analyzes errors and traces them back to the root cause using the raw data in the appropriate database to implement systematic fixes rather than repetitive data fixes.

　　What We Look For in a Candidate

　　Bachelor's degree preferred, but not required.

　　3-5 years of prior billing operations experience.

　　Working knowledge of the various billing systems (Ensemble, CRIS, CABS, Kenan, Latis, BART/MBS, NIBS or applicable experience within applications that interface with the billers (ex. ordering, reporting, accounting).

　　Must be proficient in SQL, MS Access and Excel.

　　Excellent analytical, communication (verbal and written) and organizational skills.

　　Ability to prioritize issues in a timely, efficient manner.

　　Must be detailed orientated, can learn quickly, work in a fast-paced environment and manage multiple priorities.

　　Requires problem solving and multitasking skills.

　　Must be self-motivated and proactive

　　Ability to work with minimal direction/supervision.

　　Compensation

　　The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

　　Location Based Pay Ranges

　　$63980 - $79973 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

　　$67340 - $84173 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

　　$70710 - $88380 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

　　$74070 - $92588 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

　　As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

　　Requisition #: 332175

　　Background Screening

　　If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Equal Employment Opportunities

　　We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

　　Disclaimer

　　The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

　　Salary Range

　　Salary Min :

　　63980

　　Salary Max :

　　92588

　　This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

　　This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

　　As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

　　Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.