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Sales and Service Specialist
Sales and Service Specialist-July 2024
Coram
Jul 26, 2025
About Sales and Service Specialist

  Company Overview

  Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

  Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

  We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

  Job Category

  Retail

  Position Summary

  The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.

  Pay Range: $16.68 - $25.01

  Responsibilities

  Hybrid Role

  Customer service, sales, customer issue resolution- 75%

  Basic vehicle service tasks, Oil, tires, fluids- 25%

  Store operations, opening/closing, inventory, displays- as needed basis

  Growth and career development role

  May assist Manager or act as Manager-On-Duty in certain circumstances or to support development

  Will learn all aspects of store operations and flex between front/back shop tasks

  Minimum Qualifications

  High School Diploma or equivalent

  Valid automobile driver's license

  Customer service and career growth mindset

  Ability to complete required store education courses and modules required for this position

  Ability to learn and perform basic vehicle service tasks

  Ability to learn and operate store systems

  Preferred Qualifications

  2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

  Previous consumer retail sales experience

  Previous automotive experience a plus

  Previous management/supervisory experience a plus

  Our Crew Knows Benefits

  Health benefits that start on day one of employment, for all of our full-time teammates:

  Paid vacation and holidays

  On-the-job training and company-funded ASE certifications

  Tuition reimbursement program

  401(k) match

  Vision and Dental Coverage

  On demand pay (daily pay) program available

  Our Values Give Back To You

  Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.

  Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.

  Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

  Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

  Employment Eligibility

  If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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