About the Team The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for a people manager who likes working in a fast paced SaaS environment, taking our existing and still growing team of renewal managers to the next level.  All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.

　　About the Role As the manager of the renewals team, you will be leading a multicultural and diverse group of very engaged individuals distributed across EMEA. Top priorities in your daily routine are: taking responsibility for achieving renewal related financial goals, managing the collaboration with the internal partners, helping to improve and revisit processes, and developing the individuals and their skills. The role requires you to be critically thinking about ways to achieve and retain renewal targets now and in the future. It also requires being hands-on in handling every day renewal questions from Mironeers and customers.

　　You will be reporting to our Head of Renewals.

　　What you’ll do Build, coach and manage a team of renewal coordinators to best in class renewal results Help the team to remove potential roadblocks to reach the renewal goals Cultivate an environment of continuous learning and personal development Provide a regional forecast considering different aspects of the business Communicate with customers and partners in escalation situations to answer questions and address issues through email, video, phone, and other channels Collaborate with regional Customer Success and Account Management leadership teams, participate in meetings and strategic customer business reviews Be a partner for the regional Miro teams, train them on renewal related topics Support the development and execution of specific programs and projects What you’ll need 4+ years of demonstrated ability in a customer retention role, being familiar with the related processes 2+ years of experience in managing people and leading a team in a fast growing SaaS organization Experience in establishing relationships and running partnerships with sales, customer success and others Excellent communication skills, ability to work with leaders of different levels and groups Comfortable stepping in to resolve issues and drive outcomes Interested to cultivate a culture of customer success by ongoing learning, improvement and collaboration focus Strategic agility: able to plan and project results with the willingness to adjust repeatedly throughout the process Ability to uncover, define and implement improvement processes for the team What's in it for you Competitive equity package Health insurance for you and your family Corporate pension plan Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team

　　About Miro Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower teams to create the next big thing by creating a place where teams can create together seamlessly, regardless of location. 

　　Today, more than 50 million users in 180,000 organizations including Nike, Ikea, Deloitte, WPP, and Cisco depend on Miro to improve product development collaboration, to speed up time to market, and to make sure that new products and services deliver on customer needs.

　　Miro's visual workspace enables distributed teams to come together to synthesize information, develop strategy, design products and services, and manage processes all throughout the innovation lifecycle. When you look at a Miro Board, you can see hundreds of collaborators moving through the space as named cursors on the screen designing, contributing ideas, providing feedback, and co-creating together with shared tools and information. 

　　Everyone in Miro has access to the same shared capabilities designed for innovation including diagramming, wireframing, real-time data visualization, and built-in support for agile practices. Miro's workspace is integrated with more than 130 other applications including Jira, Azure DevOps, Asana, Zoom, Slack, and Teams, many of which offer two-way integrations and can be dynamically updated directly from Miro.

　　Miro enables organizations to accelerate time to market and ensure continuous alignment with customer needs and company strategy. In most organizations, Miro is used by product development teams looking for a new, better way to drive innovation. However, we see more teams including marketing, sales, management consulting, architecture, creative design, and HR that are increasingly applying innovation methodologies such as design thinking and agile practices and adopting Miro for this work.

　　Check out more about life at Miro: 

　　Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/wearemiro/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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