About the Team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

　　About the Role Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

　　Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

　　What you’ll do Manage a portfolio of Enterprise customers Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team Identify, track, and improve the health status of each of your customers Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention Be the voice of the customer back into our organization Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs What you’ll need 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users) Consistent track record of handling portfolios of 30-50 Enterprise accounts Ability to recognize and maximize business value as well as internal opportunities Ability to strategically prioritize your book of business Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Experience or high curiosity about the SaaS space Fluency in English and German Strong verbal and written communication skills Excellent listening skills, customer-centric mentality and empathy towards users and customers Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment Willing and able to travel abroad regularly Fluency in English and German What's in it for you Competitive equity package Health insurance for you and your family Corporate pension plan Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team

　　About Miro Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 50M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

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　　At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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