Location: Abbotsford (hybrid)

　　This is a hybrid position primarily based in Abbotsford. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

　　We give you a world of potential

　　We have an excellent opportunity for an Operational Manager to join our Employee Share Plans team, based in our Yarra Falls, Abbotsford office. If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.

　　This role sits within Computershare Plan Managers (CPM) division which is the largest provider of Employee Share Plan management services in Australia. CPM supports over 100 employee centric companies in delivering share plans and managing over 300,000 employee participants. You will be joining and organisation undergoing positive change and leading the market in innovation.

　　A role you will love

　　As an Operational Manager, you will lead a team of Account Managers to effectively build and maintain relationships across key clients and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare.

　　Some of your key responsibilities will include:

　　Ensuring client requests are monitored and prioritised correctly by the team including monitoring service levels and client satisfaction, reporting on client status and checking quality and completeness of client requests before they are executedOverall SME for key clients, plans, product and process, in-depth technical understanding of the system processesLiaising with Business Support unit on strategic or operational decisionsLiaising with Senior Management on the operational health of the client portfolioLiaise with Associate Directors of Client Management on strategic changes to clients, influence commercials based on operational impacts and provide MI to support the operational health of the clientsUnderstanding of budget allocated to area and team

　　What will you bring to the role?

　　You will possess the ability to quickly learn and take on new processes, thrive in a fast-paced environment and meet deadline-driven tasks daily.

　　Other key skills required include:

　　The ability to manage and lead a team of people, whose responsibility is to deliver client outcomes and communications from start to finishA positive attitude and clear communication style An ability to thrive in a fast-paced, deadline-driven environment A desire to learn about different products, services, and systems Highly developed organisational skills, time management skills, with strong attention to detail

　　If this sounds like a role and organisation, you'd love to be part of, apply today!

　　Rewards designed for you

　　Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.

　　Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

　　Save for Your Future. We will support you along your retirement savings journey.

　　Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

　　Employee Discounts. We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

　　Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

　　A company to be proud of

　　Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

　　A diverse and inclusive place to work

　　Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

　　We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

　　Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.