Job Description

　　The IT Technical Support Specialist - Sr. position will be responsible for ensuring proper IT

　　technical support, allowing end users to accomplish their business tasks. Supports local and

　　remote PC and mobile hardware and software, via direct or remote contact with the hardware

　　and/or the end user, as well as performing network system administration.

　　This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk.

　　Plans, implements, monitors and supports corporate hardware and software infrastructure.

　　Deploys, administers, and supports corporate and remote office servers/desktops.

　　Performs advanced system and user administration for the entire organization and design.

　　Installs software and peripheral equipment onto corporate workstations. Manages and installs

　　appropriate operating system and software upgrades, patches, printers, drivers, etc.

　　Provides third-level support for issues which are escalated by the second-level service delivery

　　team and first-level helpdesk. Resolves complex end-user requests for installs, problem

　　diagnoses, and equipment repairs. Performs hands-on fixes, including software/ hardware

　　install and upgrades.

　　Skills and Requirements

　　* 3-5 years of Microsoft hands on Windows Support

　　* 3+ years of office / Office 365 support

　　* 2+ years' experience with Active Directory -- at the user level

　　* Experience troubleshooting network connectivity at the PC level

　　* Experience troubleshooting Printers, scanners, and other peripheral devices * SCCM experience

　　* Android Support

　　* Microsoft Certifications

　　* Undergraduate Degree

　　* Strong Documentation Skills null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].