Description

　　The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.

　　The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P Flywheel inputs through strategic initiatives and relentless focus on inputs. We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams. SBAT focuses on reducing laborious and mundane tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.

　　A Manager - Program Management on the SBAT team will lead a team of Program Managers who own and drive critical programs for SBAT. They will lead their teams to lead critical domains for SBAT, own key P0 goals and initiatives, create and drive their domain strategy effectively. They will work closely with leaders across SAS to improve the Seller experience and drive business results. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Above all, they should demonstrate a high level of ownership, as they would contribute to seller experience on the Amazon platform.

　　Key job responsibilities

　　Lead a team of Program managers to drive growth for a key domain within SBAT

　　Create and drive strategy for the domain, define metrics, goals and factors which determine success for the domain.

　　Drive goals for your domain at SAS level, drive the goals internally within SAS broken up at a CSM program level.

　　Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.

　　Partner with external teams including Category Management, Finance, Global Customer Success Management, and Central Support teams to align programs and initiatives to drive growth.

　　Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.

　　Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership.

　　Drive and facilitate highly complex projects; focuses on results and measuring attainment of outcomes.

　　Influence stakeholders (including Global process owners, leadership) outside your direct area of responsibility to ensure delivery.

　　Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA

　　Basic Qualifications

　　5+ years of working cross functionally with tech and non-tech teams experience

　　5+ years of team management experience

　　5+ years of cross functional project delivery experience

　　5+ years of program or project management experience

　　Experience defining program requirements and using data and metrics to determine improvements

　　Preferred Qualifications

　　Experience managing, analyzing and communicating results to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.