Social Consumer Care CoordinatorSeattle, WAAbout UsStanley is defined by Creativity, Building and Invention. We are makers of the legendary bottle and box. Driven by purpose, passion, and performance. Obsessed with making a difference and keeping our promises. Proud of our yesterday. And focused on building the team of tomorrow.Position OverviewIn this tactical and fast paced role, you will assist our Global Support team in managing our social consumer engagement. You will field social messages and comments from consumers and respond to inquiries directly. You will also be responsible for the resolution of complex inquiries to ensure a seamless consumer experience and to retain or restore faith in the Stanley brand.This is a part-time, contract role planned to last 6 months. We anticipate 16 - 40 hours per week based on our business need. You will need schedule flexibility in this role, including the ability to work weekends.What You'll DoOwn assigned consumer escalation and complaint channels.Quickly and effectively respond to and resolve customer inquiries to ensure faith in the Stanley brand.Determine and capture root cause data.Build and maintain great working relationships with cross-functional Stanley teams.Maintain consumer account information, process, and procedure documentation.Marketing experience a bonusWho You AreExcellent interpersonal personal skills with the ability to effectively work with diverse individuals and groups; contributes to a positive work environment.Active listener and critical thinker; strong analytical ability.Problem solver with excellent attention to detail.Excellent verbal and written communication skills; clear and concise communicator; additional language proficiencies a bonus.Demonstrated ability to take initiative and quickly prioritize tasks; organized with excellent time management skills; a keen eye for detail.Effective as an individual contributor as well as part of a team.Tactful; able to effectively respond to sensitive inquiries or complaints.Ability and willingness to quickly shift from one task to another as needed.Technical aptitude with a comfort learning new software systems quickly.Education & Experience2+ years of experience in customer service or social media experience.Bachelor's degree or equivalent experience.Proficiency in Microsoft Office applications, including advanced Excel functions.Platform experience in Sprout Social, Shopify, FreshDesk, or equivalent tools preferred.Multilingual a bonus.Stanley is committed to a diverse and inclusive workplace. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach .The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience.About HAVIHAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing, or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI's business units include Supply Chain, tms, and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain cap