Position Information

Posting Title IT Supervisor Senior (For AE Customer /Account Mgt Employees Only)

Job Requisition Number AE503860

Position Number 109351

Job Type Full-Time

Division Name Customer Account Management

Minimum Qualifications

Education and/or Equivalent Experience:

Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job.

Experience may substitute for education up to four (4) years

Licenses or Certifications:

None

Notes to Applicants

The purpose of this position is to provide advanced technical leadership and develop a team of IT titles that support City of Austin Utilities system applications, analytics, and complex daily operational reports for Oracle Customer Care and Billing (CCB).

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered.

Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

This position requires a criminal background investigation.

Work Schedule:

Work hours may include after hours, holidays, and weekends.

Shifts may change according to departmental needs.

Employee may be required to work additional hours outside of regular work schedule.

Fair Labor Standards Act:

This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

Essential:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Pay Range

$42.26 – $54.94

Hours

Monday – Friday: 8:00 a.m. – 5:00 p.m.

Job Close Date 10/22/2024

Type of Posting Division Only

Department Austin Energy

Regular/Temporary Regular

Grant Funded or Pooled Position Not Applicable

Category Technical

Location 4815 Mueller Blvd, Austin TX

Preferred Qualifications

Experience with financial and customer management systems, specifically CCB

Experience developing and presenting technical information to non-technical audiences, and presenting to executives, and other applicable stakeholders

Experience with applying data analytics to identify, create and implement programs to improve the customer experience, drive customer self service, and ensure equity of program offerings

Experience with leadership application of process improvement, change management, and employee development

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Provides advanced technical leadership on integrating complex existing or new information system technologies

Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service

Lead the coordination and participation with other City departments, project teams and agencies

Develops training programs, guides and trains staff on work procedures and operating instructions

Develops and prepares management and productivity reports, studies and analyses

Prepares operating budgets and reviews ongoing expenditures

Develops short and long range goals and monitors performance results

Prepares, reviews and approves documentation for procurement

Ensures compliance with City of Austin personnel, security and department procedures

Researches complex commercial products for possible use

Responsibilities- Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of budget processes

Knowledge of current IT systems and data systems technology, security, operations and practices

Knowledge of management and supervisory principles and practices

Skills in organizing work effectively and efficiently

Skill in understanding the organization and operation of the city and departments as necessary

Skill in conducting hardware and software evaluations, performing selection and acquisition functions

Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance

Ability to read and interpret standard accounting and financial reports

Ability to conduct research and analyze and interpret research findings

Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations

Ability to assign and direct the work activities of assigned personnel

Ability to understand complex program structure, strong analysis and problem solving skills

Ability to communicate effectively, both orally and in writing

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).

This position requires Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes

No

Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).

(Open Ended Question)

Are you a current employee of AE Customer Account Management? Yes

No

Do you have experience working with financial and customer management systems, specifically CCB? Yes

No

Do you have experience with applying data analytics to identify, create and implement programs to improve the customer experience, drive customer self service, and ensure equity of program offerings. Yes

No

Describe your experience with leadership application of process improvement, change management, and employee development. (Open Ended Question)

Describe your experience developing and presenting technical information to non-technical audiences, and presenting to elected/appointed bodies, executives, and other applicable stakeholders. (Open Ended Question)

This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check.

Optional Required Documents

Required Documents

Optional Documents

Contact City of Austin Employment Services

Office: 512-978-JOBS (5627)

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