Director of Content Engineering and Operations

　　A little about us. Splunk is here to build a safer and more resilient digital world. We're proud to say that we're the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We're also proud of our award-winning culture and our regular appearance on those "Best Places to Work" lists.

　　If you end up joining us, we'll only ask one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

　　Role summary:

　　As Director of Content Engineering and Operations, reporting into Splunk's Senior Director, Information Experience, you will play a pivotal role to optimize content creation and publication for the team. You will manage a team that works to optimize content quality, health, and production efficiency through practices, processes and tools. You'll work with core partners across organizations to modernize, maintain the documentation toolchain and content architecture. You will increase efficiency, support and empower writers, and enable capabilities such as content creation, publication and use, localization, and personalization. You'll work with other teams to ensure the systems and processes for content are scalable, support the content strategy, and well integrated into key systems and drive successful customer experiences with content.

　　You will be a great addition to the Slunk Product Experience organization if you:

　　Believe that product information experiences cannot exist without a deep understanding of our customers and users.You lean into innovating to resolve problems and improve authoring systems and processes.Exemplify the company's core values across all levels in the organization and throughout the organization.Care about people as people-not just for the work they do or the role they have across organizations and demonstrate this support by empowering others to have a greater impact on the world beyond work.Influence senior leadership through data-driven insights that impact cross-company initiatives. You show up with integrity, debate the hard issues, and grow the company in new directions.Communicate effectively with all levels of the organization to connect the organizational vision into the overall company vision to influence the overall direction and strategy.Bring your authentic self to work and create an environment for others to do the sameSee the value in high trust, highly-empowered, transparent organizationsAre able to flex your style based on the situation; sometimes we hold lines, sometimes we build bridges.What you'll bring:

　　10+ years of experience in content operations, content system architecture, technical documentation, content strategy, editorial, and related fields.6+ years of managing teams focused on content toolchains and systems.Proven success in migrating structured authoring systems, and efficiently integrating content toolchains with localization systems.Deep understanding of processes and systems that scale with ability to drive content architectures and metadata structures that are flexible and allow for organic growth.Passion for driving long-term content quality excellence and serving as a champion for content creators.Strong understanding of technical documentation best practices and information architecture.Successful experience guiding writing teams through new content systems and tools.Demonstrated ability to drive content quality, accuracy, and consistency.Knowledge of industry trends and best practices in content engineering and operations.What We Offer You:

　　If you'd like to join one of the fastest-growing and most exciting tech companies in Silicon Valley, contact us!

　　Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering here.

　　Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Note:

　　Base Pay Range

　　SF Bay Area, Seattle Metro, and New York City Metro Area

　　Base Pay Range: $205,600.00 - 282,700.00 per year

　　California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

　　Base Pay Range: $184,000.00 - 253,000.00 per year

　　All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

　　Base Pay Range: $172,000.00 - 236,500.00 per year

　　Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

　　Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.