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Customer Service Representative - Evansville
Customer Service Representative - Evansville-May 2024
Evansville
May 11, 2025
About Customer Service Representative - Evansville

  Description

  Responsibilities:

  Interact directly with our customers by providing product and service information.

  Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.

  Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.

  Coordinate problem resolution with appropriate departments.

  Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

  Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

  Requirements for Success:

  High School diploma or GED equivalent.

  Ability to obtain Property and Casualty insurance license within first 2 years.

  Insurance and/or claims background helpful.

  Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.

  Requires an understanding of numerical concepts to perform mathematical transactions.

  Strong attention to detail and accuracy.

  IFBI Perks:

  An organization that values work/life balance

  Paid Vacation/Sick Leave

  401K w/ Match

  Full Time with a Monday - Friday schedule

  Potential for a yearly bonus with a possible payout of up to 20% of the salary

  Contests and Incentives

  Benefits eligibility within 30 days of employment

  Negotiable pay based on level of experience

  Collaborate in a team environment

  Paid volunteer hours

  #FO

  #LI-KL1

  Qualifications

  Education

  Required

  High School or betterJob Category: Marketing

  Job Type: Full-Time

  445 Cross Pointe Blvd Ste 120

  Evansville, IN, USA, 47715

  ReqID: CUSTO004447

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