Job Description

　　Developing and maintaining scorecards, rules, playbooks, and journeys in Gainsight

　　 Creating reports and dashboards to help support the business functions and end-users

　　 Administering, maintaining, and implementing new features in Gainsight; reviewing new releases and evaluating pilot functionality

　　 Coordinating and collaborating with other members of the CS Operations team to ensure timely project completion

　　 Handling day-to-day support for the Customer Success organization including pulling ad-hoc reporting, troubleshooting, process changes and systems updates

　　 Collaborate cross-functionally with Renewals, Product and Business Operations teams to ensure alignment and maximize revenue opportunities

　　 Create and update documentation, including playbooks and best practices, to ensure consistent and effective execution of the renewal process

　　Skills and Requirements

　　1 to 2 years of Gainsight experience

　　 - 2 to 3 years' experience in a similar (sales, renewals, operations, business applications and systems) - Healthcare industry background

　　 - SaaS licensing model background

　　 - Customer success background

　　 - Bachelor's degree null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].