Unilever is currently hiring for a Customer Experience Specialist!

　　ABOUT UNILEVER

　　With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

　　At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

　　JOB PURPOSE

　　Located in Customer Operations, the Customer Experience - Order and Delivery Specialist at Unilever Nordics creates and optimize our processes. The purpose of the role is to utilize data and costumer insights, driving next-level experience for our customers. You will work at our Finnish Office in Helsinki and w e offer a hybrid workplace environment with flexibility and self-responsibility. This is a permanent full-time position.

　　WHAT WILL YOUR MAIN RESPONSIBILITIES BE

　　Working closely with customers and using data analytics to get insights on customer behavior and processes

　　Working to reach world class customer service

　　Leading customer meetings

　　Coordinating daily operation process flow and constantly working on improvements on existing tools and processes

　　Integrating new customers and channels into existing processes in close alignment with our Customer Development teams

　　Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior

　　Continuous identification and mapping of improvement processes, managing the quality of customer development

　　In this role you are the first point of contact for questions related to Customer Experience and our order-to-cash and order-to-delivery areas. You provide input and participate in improvement projects as subject matter expert or project leader. By analysing data and cooperating with customers and other stakeholders you identify possible improvements and execute plans to enhance customer experience performance.

　　WHAT YOU NEED TO SUCCEED

　　Experiences & Qualifications

　　1-3 years’ experience in similar role within Customer Operations or Supply Chain.

　　Excellent collaborative, communicative and stakeholder management skills

　　Experienced user in different systems and an analytical mindset. Meritorious to have worked with SAP

　　Fluent Finnish, both written and spoken.

　　Leadership

　　You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

　　As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

　　Critical SOL (Standards of Leadership) Behaviours

　　PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

　　PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

　　CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

　　PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

　　AGILITY: Explores the world around them, continually learning and developing their skills.

　　Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

　　ARE YOU INTERESTED?

　　Please apply via this portal as e-mail applications will not be processed. Deadline is the 6th of February.

　　We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact Nordic Talent team at [email protected]

　　Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.

　　Job Category: Chaîne d'approvisionnement, Supply Chain, Supply Chain

　　Job Type: SC Customer Service Spec

　　Industry: UnileverExperiencedProfessionals