Position: Carhop

　　Immediate Supervisor: Manager on Duty (MOD)

　　Status: Nonexempt

　　Position Summary: This position serves product to guests.

　　Essential Job Duties:

　　Ensure that product meets operational, quality, and appearance standards before being delivered to guests

　　Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds

　　Provide friendly, quick, and polite service to guests

　　Promptly respond to guest requests

　　Report customer complaints/issues to MOD

　　Assist guest with payment

　　Make accurate change quickly and efficiently

　　Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot

　　Comply with all company policies, procedures, and operational standards

　　Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards

　　Regular attendance

　　ADDITIONAL DUTIES:

　　Report employee complaints/issues to MOD

　　Move and stock food product weighing up to 50 pounds

　　Skating Carhop:

　　Complete Skating Carhop training requirements

　　Perform duties while on roller skates

　　Perform other job-related duties as assigned or required

　　Time/Shift Expectations: Irregular hours; nights; weekends; and holidays

　　Qualifications and Job Requirements:

　　Knowledge/Skills

　　General restaurant or retail knowledge

　　Basic math and reading skills

　　Effective verbal and written communication skills

　　Ability to follow directions

　　Customer service and multi-tasking skills

　　Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions