Position Information

　　Posting Title Utility Account Analyst

　　Job Requisition Number AE503527

　　Position Number 109327

　　Job Type Full-Time

　　Division Name Customer Account Management

　　Minimum Qualifications

　　Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus four (4) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job.

　　Experience may substitute for education up to a maximum of four (4) years.

　　Licenses or Certifications:

　　None.

　　Notes to Applicants

　　The Utility Account Analyst ( UAA ) reports to the Customer Account Supervisor within the Operational Review and Analysis ( ORA ) team.

　　The Utility Account Analyst will focus on ensuring City of Austin Utilities is accurately billing sales and use tax. This position will be responsible for identifying pending annexations through review of local and state government websites and ensuring the utility billing system is updated accordingly. The position will also be responsible for processing all sales tax exemptions and working closely with the State of Texas Comptroller’s office for validation. This position will drive the improvement of quality, effectiveness, and efficiency in the billing and collection of sales tax revenue as the primary point of contact for Billing Services projects to digitize and automate processing of sales tax exemption forms.

　　Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information.

　　IMPORTANT INFORMATION :

　　WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :

　　The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history.

　　Resumes will not be accepted. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes.

　　The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

　　We reserve the right to verify high school and college education for the top candidate(s).

　　If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov

　　ASSESSMENTS :

　　Your skill level in some of the competency areas for this job may be assessed through skills testing.

　　VETERAN INTERVIEW PREFERENCE :

　　Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

　　WORK SCHEDULE :

　　Work hours may include after hours, holidays, and weekends.

　　Shifts may change according to departmental needs.

　　Employee may be required to work additional hours outside of regular work schedule.

　　This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

　　CRIMINAL HISTORY BACKGROUND CHECK :

　　The top candidate will be subject to a minimum 7-year criminal history background check.

　　Pay Range

　　$28.04 – $34.34

　　Hours

　　Monday – Friday; 8:00 a.m. to 5:00 p.m.

　　Job Close Date 02/06/2024

　　Type of Posting External

　　Department Austin Energy

　　Regular/Temporary Regular

　　Grant Funded or Pooled Position Not Applicable

　　Category Professional

　　Location 4815 Mueller Blvd, Austin, Texas 78723

　　Preferred Qualifications

　　Experience with one or more areas of Oracle CC&B such as billing, credit, collections, escalations, financial, metering.

　　Experience with billing sales and use tax.

　　Experience using ESRI GIS applications for spatial analysis

　　Experience improving business processes as part of a cross-functional team.

　　Experience using Microsoft Excel to analyze and explain data.

　　Knowledge of root cause analysis tools and techniques.

　　Duties, Functions and Responsibilities

　　Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

　　Researches utility usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution. Provides innovative and customized usage and billing solutions and recommendations.

　　Extracts data and presents facts to customers providing utility reports, as needed, for management of usage and cost.

　　Researches and determines requirements for subdivision development, re-subdivision, and water and wastewater service extensions.

　　Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities.

　　Manages assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record.

　　Presents arguments and reasoning as an advocate representing the utility in hearings, investigations, examinations, or other arenas where disputes are addressed.

　　Develops, revises, and implements procedures and processes to facilitate the provision of services to customers.

　　Recruits and serves as a point of contact for utility programs.

　　Develops, implements, and delivers training in a variety of formats and venues.

　　Responsibilities- Supervision and/or Leadership Exercised:

　　May lead others.

　　Knowledge, Skills and Abilities

　　Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

　　Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations.

　　Knowledge of City practice, policy, and procedures.

　　Skill in oral and written communication.

　　Skill in using computers and related software.

　　Skill in data analysis and problem solving.

　　Skill in handling multiple tasks and prioritizing.

　　Ability to work with frequent interruptions and changes in priorities.

　　Ability to lead others.

　　Ability to establish and maintain good working relationships with City employees and the public.

　　Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

　　EEO/ADA

　　The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

　　The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus four (4) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes

　　No

　　Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question)

　　Describe how you meet the preferred qualification of experience with one or more areas of Oracle CC&B such as billing, credit, collections, escalations, financial, and metering. (Open Ended Question)

　　Describe how you meet the preferred qualification of experience using ESRI GIS applications for spatial analysis. (Open Ended Question)

　　Describe how you meet the preferred qualification of improving business processes as part of a cross-functional team. (Open Ended Question)

　　Describe your experience in billing sales and use tax. (Open Ended Question)

　　Describe how you meet the preferred qualification of knowledge of root cause analysis tools and techniques. (Open Ended Question)

　　This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check.

　　This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes

　　No

　　Optional & Required Documents

　　Required Documents

　　Optional Documents

　　Contact City of Austin Employment Services

　　Office: 512-974-3210

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