Description

　　Do you want to support the U.S. Intelligence Community’s mission with world class services, delivered with the highest security, availability, and scalability possible? Are you passionate to operate services at scale while deep diving issues and harnessing your customer obsession? Then look no further!

　　Amazon Dedicated Cloud (ADC) Engineering combines operational support and systems engineering to build and run large-scale, massively distributed, fault-tolerant services and systems dedicated to U.S. Government customers. ADC Engineers ensures that AWS services - both our internally and externally-visible services - continually raise the bar on security, availability, and scalability. Additionally, ADC Engineers keep an ever-watchful eye on our systems' capacity and performance. Much of our focus is to optimizing existing systems, building infrastructure and eliminating work through automation. You’ll have the opportunity to manage the complex operational challenges of scale, which are unique to AWS, while using your expertise to work with other teams and engineers to drive large-scale system decisions.

　　ADC Engineering’s culture of diversity, intellectual curiosity, problem solving, and openness is critical to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a fault-free environment. We promote self-direction to work on meaningful projects, while also striving to create an environment that provides the support and mentorship needed to learn and grow.

　　Behind everything our customers see is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services. We have unmatched experience, maturity, reliability, security, and performance that our customers depend upon for their most critical applications. AWS has the most operational experience, at greater scale, of any cloud provider. We're proud of our engineers and love taking things apart to rebuild them. For over 15 years, we have been delivering cloud services to millions of customers around the world.

　　This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Key job responsibilities

　　Support software services before they go live in Amazon Dedicated Clouds through activities such as testing, integration, and establishing key infrastructure

　　Maintain services once they are live by measuring and monitoring availability and overall health of the environment

　　Scale systems sustainably through mechanisms, automation, and evolve systems by pushing for changes that improve reliability and velocity

　　Actively involved in hiring and building the AWS team

　　Effective communication with internal customers, , coordinating between teams, developers, escalation points...

　　Periodically support a 24/7 on-call rotation

　　Train and mentor junior engineers as a subject matter expert, and acting as an escalation point for higher complexity issues

　　Field, disseminate, and execute operational projects to affect large scale change

　　Perform process analysis and improve operational excellence by creating more efficient workflows and standards.

　　A day in the life

　　AWS is a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the other engineers, or discuss radical new approaches to automate operational issues.

　　About the team

　　You'll be part of a world class team that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive distributed scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate for cloud computing, and deliver services critical to our customers’ success. Our team is dedicated to growing our engineers’ careers along with our infrastructure and services. You’ll find a large and diverse amount of internal training courses, conferences, and mentorship opportunities to propel your career to the next level!

　　Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

　　We are open to hiring candidates to work out of one of the following locations:

　　Columbia, MD, USA

　　Basic Qualifications

　　Current, active US Government Security Clearance of TS/SCI with Polygraph

　　Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)

　　5+ years of administrative experience with Linux or cloud platform environments

　　Ability to read, understand and utilize existing scripts.

　　Preferred Qualifications

　　Experience with AWS CLI and/or AWS Console

　　Familiarity with AWS services such as EC2, EBS, S3, CloudWatch, CloudFormation, etc.

　　Prefer database familiarity with MySQL and Dynamo DB, or similar engines.

　　Prefer scripting experience with Python, Ruby, and/or Bash

　　Experience with hardware troubleshooting and device familiarity

　　Experience managing/administrating remote systems in virtualized enterprise environments.

　　Basic certifications in applicable field eg. A+/Net+/Sec+/CCNA/LPIC/Linux+/AWS certs

　　In-depth knowledge of, and experience with networking technologies.

　　Exposure to software development support.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.