Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention and product enhancement. We are currently seeking an Account Operations, Associate. This position is responsible for becoming familiar with the direct marketing industry, learning and becoming efficient at project processing, including coordination, multi-tasking, instruction comprehension, professional communications, and technical adeptness to successfully use applications and processing tools. This position regularly and customarily exercises discretion and independent judgement relative to matters of significance. Essential Job Functions: * Actively participate in and successfully complete training and mentorship program. * Build job related skills, during acclimation period, by working with and assisting team members. * Gain a working knowledge of technical aspects of position and quality assurance tools to meet standards. * Responsibility and ownership for successful completion of assigned client projects * Manage client projects by maintaining a timeline and initiating appropriate action to ensure timelines are met. * Effectively work cross-functionally and contribute within the group. * Independently interpret client instructions, perform technical analysis, outline job flow and monitor project plans to ensure quality and on-time delivery. * Independently determine prioritization of workload based on project needs and meet expected deadlines. * Report on project goals and provide professional communication to keep necessary parties updated on project status. * Facilitate communication between Client Service Analysts, internal departments, and management. * Determine and implement the most efficient approach to completing client projects * Responsible for product quality assurance * Provide excellent customer service * Serve as a knowledge resource/mentor for new team members. Knowledge, Skill, and Abilities: * Self-starter with attention to detail. * Knowledge of processes for providing quality customer and account service. * Ability to prioritize and handle multiple projects simultaneously while maintaining high quality of work. * Ability to identify and implement improvement in process tools and design. * High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data. * Technical understanding and thorough attention to the detail of processing requirements. * Good analytical, follow-up, and problem solving skills. * Team player with ability to work independently. * Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions. * Ability to sufficiently communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. * Strong phone skills and written communications skills. * Ability to build and sustain trust among customers and colleagues. * Ability to make independent choices regarding matters of significance to business operations. Education, Experience, and Certification: * Bachelor's degree or equivalent is required.* * Professional training in account planning processes is preferred. * 2 years customer service experience is required.* * 3-4 years direct marketing experience is preferred. If you are a resident of the state of California, Colorado, New York, or Washington, please contact us or email us at [email protected] to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in. Affirmative Action/EEO Policy At Data Axle, we are committed to attracting, retaining and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or Veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals. #LI-DNI Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled