Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　Description:

　　The Account Executive is responsible for managing an identified portfolio of middle-to-large-sized merchants to grow volumes in B2C, B2B fields and Fee-based-Revenue by Marketing and to increase merchant satisfaction through client management and value proposition.

　　Key Responsibilities:

　　Ÿ Manage a portfolio of middle-to-large-sized merchants and drive growth through proactive account development.

　　Ÿ Drive business results and support delivery of all key business metrics including charge volume, discount revenue, discount rate, fee-based-revenues, contract retention, holdout account and etc.

　　Ÿ Understand key drivers, reasons for variances and proactively develop strategies to ensure sustainable and profitable growth.

　　Ÿ Establish and maintain positive multi-level relationships with clients.

　　Ÿ Develop and deliver creative and optimal solutions to clients to address complex business needs and remove pain points.

　　Ÿ Deliver execution of opportunities to improve merchant experience and satisfaction (NPS).

　　Ÿ Reinforce and demonstrate the value story to retain merchants and promote card acceptance.

　　Ÿ Deliver fraud prevention actions to maintain profitability.

　　Qualifications:

　　Ÿ 3 years of sales experience is required (corporate/enterprise sales experience preferred).

　　Ÿ Goal-oriented with effective time management skills and growth mindset challenging the status-quo.

　　Ÿ Strong commercial and financial acumen especially on retail, luxury brand, travel and hotel industries and the ability of account development skills including negotiations.

　　Ÿ Be a team player, with a high focus on collaboration and sharing of ideas with, and, also able to work independently.

　　Ÿ Strong interpersonal skills to work collaboratively across diverse teams.

　　Ÿ Excellent command of Japanese (both verbal & written) is mandatory - clear & eloquent, tailored to the audience.

　　Ÿ Good command of English (both verbal & written) is preferred.

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　Job: Sales

　　Primary Location: Japan-Tokyo-Minato-ku

　　Schedule Full-time

　　Req ID: 24000585