Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　The Team

　　As part of the Global Litigation and Investigations Team, the Legal Analyst – Team Leader will lead a team of Legal Operations Specialists based in Kuala Lumpur, Malaysia and provide dedicated operations support to the Global Legal Order Processing Unit Center of Excellence.

　　Job Description:

　　Ensure compliance with US and other global laws and regulations and applicable procedures

　　Responsible for managing case load of assigned colleagues

　　Provide effective coaching and timely feedback

　　Drive colleague productivity, quality and timeliness of work to meet established goals/metrics

　　Escalate complex issues to legal advisory team for action

　　Collaborate with legal advisoty team to identify delivery gaps and offer solutions

　　Quality check the work of the team

　　Ensure legal and regulatory deadlines are met and request extensions when required

　　Lead projects and other initiatives as required by Counsel or other Team Leaders

　　Educate colleagues on the quality standards identified for our business.

　　Provide guidance and support to colleagues to assure adherence to procedures.

　　Maintain current knowledge of privacy laws and other regulatory requirements identified for our business.

　　Assist with development and execution of colleague training

　　Ensure compliance with US laws and regulations and applicable procedures

　　Provide operational support to team on projects as required by Counsel or other Team Leaders as required

　　Preferred Skills:

　　Bachelors in Law degree or management degree and 2-3 years operations experience

　　Strong people management skills such as coaching, communication and performance management

　　Able to demonstrate strong colleague centric understanding and build strong relationships with others on a global team

　　Able to deliver results in accordance with business goals and objectives

　　Sense of urgency, ability to discern critical matters

　　Strong computer skills with proficiency in MS Office Suite

　　Able to work independently and a team player

　　Strong written and oral communication skills

　　Meticulous attention to detail, able to analyze and problem solve

　　Able to quickly train on, navigate, and extract information from a variety of databases and information platforms

　　Able to work productively in a fast-paced environment with shifting priorities

　　Excellent organization and time management skills

　　Able to maintain confidentiality of sensitive information

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible working model with hybrid or onsite arrangements depending on role and business needs

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　Job: Legal

　　Primary Location: Malaysia-KUL-Kuala Lumpur

　　Schedule Full-time

　　Req ID: 24000142