Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

　　Why American Express?

　　There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. Please contact Recruitment and Selection if you have any questions.

　　American Express is looking for a Travel Counselor for its prestigious Travel and Lifestyle Services, who will be responsible for providing international service and domestic booking, particularly at the high and luxury travel segment.

　　Our customers expect flawless service and look for a unique and exclusive experience from their leisure travel. You will be working in a fast-paced environment call center, dealing with American Express Premium card members.

　　The Platinum Travel Service is a key driver to the success of our premium card membership.

　　Our vision is to be the most respected service brand; American Express requires people who are passionate about customer commitment and service.

　　The Travel & Lifestyle Services unit requires employees who are providers of exceptional customer service and understand the local and global premium travel market.

　　American Express Travel Counselor will provide exceptional Customer Service :

　　Giving Card members timely, accurate and relevant travel information.

　　Managing Card member expectations.

　　Delivering service above and beyond expectations.

　　An understanding of Premium Travel related areas such as geography and products.

　　Minimum Qualifications

　　Advance students/bachelor’s degree In Travel and Hospitality.

　　2 years of travel working experience (mandatory).

　　SABRE or AMADEUS GDS is preferable

　　Excellent oral and written communication skills in English is a must.

　　Availability to work fulltime including Saturday & Sunday (days OFF will be arrange based on schedule assigned).

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

　　Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　Job: Travel

　　Primary Location: Mexico-CDMX-Mexico City

　　Schedule Full-time

　　Req ID: 24000274