Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　Commercial Credit Specialist Germany & Austria

　　As a new member of our team, you will work from the office for a few months until certain performance standards are met. During this time, your learning will be enriched by meeting other colleagues and leaders, and having the opportunity to sit side-by-side and learn from your peers. There may also be occasions during this time where you have the opportunity to work some days from home.

　　Are you looking for an exciting role in a fast-paced environment and a friendly, welcoming team from all over the world? Then American Express is the place to be. As one of our Commercial Credit Specialists you will be the main point of contact for customers with corporate cards as well as for middle, large and global companies who hold business travel accounts, or an array of different Commercial products offered by American Express. Your main responsibility is to collect and negotiate overdue payments but you will also put the Customer first by enabling spends, offering resolutions and creating responsible payers.

　　Core Responsibilities

　　You will be part of a team that delivers world-class results, both for Card Members and the business. In your role, you will:

　　Handle incoming and outgoing calls for credit related matters

　　Analyse client portfolios and organise the credit process with local Credit teams

　　Make spend decisions based on risk assessment and card member and client profiles

　　Recommend and execute cancellation or suspension of spending privileges where required

　　Effectively negotiate and discuss alternate payment arrangements

　　Work to the highest standards with a balanced delivery of both customer experience and shareholder value

　　Opening Hours Monday to Friday 8:00AM – 5:00PM – 40 hours per week.

　　Required Skills:

　　Excellent interpersonal, relationship building and communication skills (German and English speaking)

　　Native/Fluent German & English

　　Passionate about American Express and customer service

　　Exceptional problem solving and decision making skills

　　Ability to use decision making to drive customer loyalty and growth for the business

　　Competitive and motivated

　　Ability to work both independently and in a team environment

　　Ability to take a professional approach to challenging situations

　　Ability to “think on your feet” and work under pressure

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　Job: Credit

　　Primary Location: Spain-Madrid-Madrid

　　Schedule Full-time

　　Req ID: 24000173