Position : Wire Transfer Representative

　　Location : Worcester, MA

　　Division: Bank Operations

　　Department: Electronic Banking

　　Reports to: Wire Operations Manager

　　Status: Non-Exempt

　　Grade: 6

　　Pay range: $19.00 - $27.00

　　Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

　　Location: Worcester, MA - 386 Main St

　　Purpose/Objective :

　　Responsible for all aspects of the wire transfer function. Administers the wire system to ensure that all wires are sent and received promptly and accurately. Maintains all records and reports to comply with regulations and polices related to funds transfers. Adheres to department guidelines, policies and procedures governing wire transfer operations while maintaining a high level of quality and providing optimum customer service and satisfaction. Performs daily system balancing and closeout procedures for the wire system at close.

　　Key Accountabilities :

　　Responsible for the sending and receiving of all wire transfers. Ensures that wires are sent and received accurately and posted promptly and that all pertinent information is provided. Ensures that wires meet compliance and policy guidelines. Reviews OFAC hits and works with compliance to resolve issues. Maintains records to ensure proper balancing, researching, audit requirements and subpoenas are complied with. Provides daily assistance to branch staff and all processing departments in the processing of wires. Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

　　Handles calls from customers received on the wire recorded line and processes wire requests according to company policy/practices and procedures.

　　Assists in the processing of foreign wire transfers. Ensures accuracy of documentation and determines proper correspondent. Serves as a resource for other departments to include daily interaction with Branch staff to ensure that proper information is received from customers in order to speed the foreign wire transfer process. This includes providing guidance on wire formatting and the daily checking of all Foreign Consumer Remittance Transfers to ensure accurate execution of required disclosures prior to wire release. Ensures that Error Resolution Procedures are followed in accordance with Dodd Frank Act.

　　Researches and works with all correspondent banks including Wells Fargo to clear and correct wire issues as they arise. Opens wire investigations and maintains documentation in Investigation Tracking System.

　　Prepares daily general ledger posting sheets for foreign exchange income and all US dollar international wires processed through the bank’s Wells Fargo account.

　　Prepares the end of day Fed balance calculation to determine the need to either borrow or invest funds in order to maintain appropriate cash position.

　　Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

　　Education:

　　High School Diploma or equivalent

　　Bachelor’s degree or equivalent work experience required

　　Introductory accounting courses required

　　Experience:

　　3+ years of experience in general banking related rolesSkills & Knowledge:

　　Mathematical and analytical skills

　　Organizational skills

　　Interpersonal skills

　　Customer service skills

　　Ability to work in high monetary risk operations governed by established deadlines and regulatory requirements

　　Working knowledge of Microsoft Office Suite (especially Excel) and OSI

　　Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.