As part of Wealth Management Executive Office, you are at the center of keeping JP Morgan Chase strong and resilient. The successful candidate in this position will join a team of Wealth Management Executive Office Investigators from a diverse range of backgrounds and experience who review, research, resolve, and respond to the client complaints related to investments. When someone joins the Wealth Management Executive Office (WMEO), you will feel that this is a place where we promote work life balance, career progression, and a positive culture.

　　As a Wealth Management Executive Office Investigator Analyst I in J.P. Morgan Wealth Management, you will be responsible for researching and resolving non-sales client complaints. Your role will also involve communicating resolutions to clients and escalating matters when necessary.

　　Job responsibilities:

　　Research and resolve client complaints, including review of complaint correspondence and documents, account records, and recorded customer interactions and interviews of clients, registered representatives, or other Firm employees

　　Communicate resolutions to customers verbally or via written response

　　Ensure that potential complaint-related FINRA filings are submitted to the Firm's Registration department for review

　　Assist the Firm's Legal Department as needed with pending arbitration and/or litigation involving customer complaints

　　Identify and escalate operational or sales conduct-related concerns

　　Cross-train on Wealth Management Executive Office intake function and assist with intake of client complaints as needed

　　Required qualifications, capabilities, and skills:

　　Bachelor's Degree

　　3 plus years of securities industry experience

　　Strong phone and verbal communication skills

　　Advanced writing ability

　　Complaint handling experience helpful

　　Knowledge of FINRA rules

　　Preferred qualifications, capabilities, and skills:

　　Series 7 and 66 licenses strongly preferred

　　Series 9/10, 24, 53, 4, and Life and Disability licenses desirable

　　Experience communicating with customers over the phone strongly preferred

　　This role does not offer visa sponsorship.

　　This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans