Job ID359234 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code9703TO Employee ClassAcad Prof and Admin About the Job Consider a career with the University of Minnesota -- rated as a Star Tribute 2021 top workplace with previous awards from Forbes as one of America's best employers! Within the Office of Information Technology (OIT), we currently seek a Voice Engineer to support the conversion of a traditional PBX to a VOIP solution, as well as operational duties. The individual in this role serves as a technical expert in all manner of voice technologies, providing technical support for advanced troubleshooting, request fulfillment, solution implementation, and alignment with architecture standards. The engineer works closely with the voice architect, product owner, internal stakeholders, and University Information Security (UIS) to fulfill short and long-term priorities for voice services. We Offer: University paid contribution (10% of your salary) to your retirement account - vested immediately. 22 paid vacation days per year, in addition to sick leave and 12 paid holidays. Reduced tuition opportunities covering 75% - 100% of eligible tuition. Excellent and affordable health care benefits. Wellbeing program with opportunity to earn lower health care rates. Free disability insurance and employer-paid life insurance. Public Service Loan Forgiveness (PSLF) opportunity. Financial counseling services. Employee Assistance Program with eight sessions of counseling at no cost. Employee Transit Pass with free or reduced rates in the Twin Cities metro area. Annual merit increase program. Job Responsibilities: Collaborate with the service owner and product owner to strategize and implement the seamless transition of services from TDM to VOIP Provide robust support to service owners and product managers during the transition and ongoing operation of the voice service offering, encompassing switches, handsets, soft-clients, voicemail, and contact centers Formulate comprehensive procedures and documentation pertinent to the transition and ongoing operation of voice services Contribute to the establishment of standards for voice services and ensure adherence Engage with telecom vendors to meticulously plan, execute, and troubleshoot voice services Take the lead in troubleshooting and service restoration efforts within the incident and major incident management processes, acting as an escalation point for intricate problems Collaborate with the voice architect and vendors to strategically plan for the life cycle management of the voice platform, covering enhancements, upgrades, and integrations Compensation: $115,000 - $125,000 (depending on experience) Qualifications Required Qualifications: Bachelor's or Master's degree with at least four years or two years of experience, respectively Hands-on experience with legacy TDM to voice over IP migrations Familiarity with SIP technology Expertise in managing complex call routing and contact centers In-depth knowledge of telecom infrastructure, including ISDN, T1, and session border controllers Understanding of the environment and able to work within the university architecture Previous networking experience is a must Preferred Qualifications: Proficiency in Python/SQL scripting Experience with Cisco routing and switching Familiarity with one or more cloud-based PBX solutions Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy lans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost with free or reduced rates in the Twin Cities metro area Please visit the for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. Example language: This position requires that you attach LIST ATTACHMENT TYPES SUCH AS: a sample of scholarly work, a diversity statement, and a list of references. This position will remain open until filled. To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-UOHR (8647). Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018,... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.