Become a part of our caring community and help us put health first

　　The Medical Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Medical Front Office Specialist performs basic administrative / clerical/ operational / customer support / computational tasks. Typically works on routine and patterned assignments.

　　CenterWell is seeking a dedicated, compassionate, and experienced - Medical Front Office Specialist - who is interested in growing with the company and being a part of something great!

　　Location : CenterWell Senior Primary Care office located at: 1704 W Bell Rd, Phoenix, AZ 85023

　　Medical Front Office Specialist Role Overview:

　　Greet patients

　　Register patients according to established protocols

　　Assist patients to complete all necessary forms and documentation including medical insurance

　　Ensure patient information is accurate including billing information

　　Inform patients of medical office procedures and policy

　　Maintain and manage patient records

　　Move patients through appointments as scheduled

　　Schedule visit transportation when required

　　Answer incoming calls and deal with inquiries

　　Transfer calls as required

　　Schedule patient appointments

　　Collect co-pays and payments

　　Report statistics as required`

　　Schedule hospital admissions, tests, scans and outside appointments for patients

　　Obtain external medical reports as required by medical professionals

　　Respond and comply to requests for information

　　Deal with incoming and outgoing mail

　　Complete other clerical duties as assigned

　　Maintain stock of forms and office supplies

　　Ensure reception area is well maintained, neat and clean

　　Offer and provide tours of the center when needed

　　Safeguard patient privacy and confidentiality

　　Use your skills to make an impact

　　Required Qualifications

　　Less than 2 years of Microsoft Office technical experience with Word, Outlook, and Excel

　　Administrative support experience in a healthcare industry

　　Familiarity with care and well-being resources

　　Must be passionate about contributing to an organization focused on continuously improving consumer experiences

　　Preferred Qualifications

　　Associate's Degree

　　Demonstrated excellent customer service and communication skills

　　Microsoft Access proficiency

　　Scheduled Weekly Hours

　　40

　　About us

　　About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

　　Equal Opportunity Employer

　　It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

　　Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources