ASR Inside - CA09BN

　　We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

　　The Virtual Auto Service Representative is accountable for the timely completion of assigned auto damage appraisals. They will operate within the company claim standards to provide an economical resolution for repair estimates and at times work to establish Total Loss values. Our candidate shall triage and utilize multiple estimating channel options in the assigned territory assuring that quality standards and customer service requirements are met. They will work on estimating vehicle damage and the assessment of repair costs. Additional accountabilities include ascertaining indemnity/expense exposure and provide outstanding customer service. This role consists of virtual estimating however flexibility is needed for traveling to attend meetings and possibly assist with weather related claims (CAT claims).

　　This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

　　RESPONSIBILITIES:

　　Oversight and timely completion of accurate damage appraisals

　　Provide economical means of repair or replacement as needed while helping to establish total loss values and handling complaints

　　Triage and utilize multiple estimating channel options quickly and efficiently

　　Provide re-inspection of repaired vehicles and the assessment of repair cost

　　Properly assess the indemnity and expense exposures

　　Provide outstanding customer service while operating within a team environment and maintaining a continuous focus on self-development

　　QUALIFICATIONS:

　　Minimum of 2 years auto estimating experience is required

　　Experience/background working in a prior service industry is a plus

　　Bachelor’s degree or equivalent experience

　　Demonstrated ability to establish and maintain strong relationships with coworkers and customers

　　Operate with integrity

　　Self-motivated and able to work independently

　　State appraiser licenses might be required for the assigned territory. Candidate must be willing to obtain any needed license upon hire

　　Flexibility to travel as needed. This could be for meetings or weather-related claims (CAT Duty)

　　This is a remote worker position so the chosen candidate can live anywhere in the United States however the individual must work core business hours for the assigned territory

　　Additional Information:

　　This position has a start date of April 15, 2024You will be required to participate and complete a New Hire Onboarding class. This training class will likely include travel to Hartford, CT for an in-person learning lab from April 29, 2024 through May 3, 2024.

　　For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

　　Compensation

　　The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

　　$60,160 - $90,240

　　Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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