Are you looking for a product group/engineering role where you will impact the product roadmap while defining and executing a vision for delivering amazing experiences for customers and support teams? Do you have a passion for developing high performing teams that thrive on customer advocacy through solving tough supportability challenges and driving the right product strategy decisions?

　　If so, then we are looking for you!

　　The Windows 365 & Azure Virtual Desktop Support-as-a-Feature Team engages with our customers and our support partners to ensure that we deliver top-notch customer experiences; and, that supportability is an integral part of the product engineering lifecycle. We are looking for a Principal Supportability PM Manager capable of bringing diverse groups of people together to solve tough challenges for both internal and external customers. They should love using data and data analytics to understand what needs to be measured, and make decisions that will have the most beneficial impact on our customers and the business.

　　The Support-as-a-Feature Team is focused on learning from deep technical engagement with customers and support engineers to improve Windows 365 and Azure Virtual Desktop; thus, accelerating adoption of Windows in the cloud! Our business is complex and requires a high degree of operational and execution excellence.

　　As a leader on the team, the Principal Supportability PM Manager will be part of the larger Customer Experience Engineering (CXE) org that engages across support, community, and partner aspects of customers’ journey with our products.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

　　Responsibilities

　　This customer-obsessed individual, along with their team, will engage directly with customers, support and feature teams across these areas of responsibility:

　　Partner closely with the rest of the Windows 365 and Azure Virtual Desktop engineering team, Customer Service & Support (CSS), Azure/M365 Customer Experience (CXP), and others to gain a deep understanding of our customer and support experience challenges.

　　Identify tooling, product, and process gaps, and then through the work of your team, iteratively drive improvements back into our core products as well as ensure adoption of improved support experiences.

　　Use data analysis from multiple data sources to understand and prioritize initiatives, measure the current state, and track the team’s attainment of key objectives.

　　Drive empathy for customer and support needs across the Windows 365 and Azure Virtual Desktop engineering organization, ensuring those needs are met through both the product changes your team drives as well as how those changes are communicated and delivered to customers.

　　Manage, Coach, Care :

　　Build a team of high performing Product Managers who engage directly with customers and product teams to shape the future of Microsoft products.

　　Guide, coach and support the team to maximize their impact and support their career growth.

　　Foster a team culture of diversity and inclusion that respects diverse experiences and backgrounds to shape our perspectives on customer and product. This includes understanding, embodying, and advocating Microsoft’s D&I values (Microsoft Global Diversity and Inclusion | Microsoft) (https://www.microsoft.com/diversity/) across the team.

　　Other

　　Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

　　Qualifications

　　Required/Minimum Qualifications

　　Bachelor’s Degree AND 8+ years experience in product/service/project/program management or software development

　　OR equivalent experience.

　　4+ years people management experience on highly-distributed, hybrid work teams

　　Other Requirements:

　　Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

　　Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

　　Additional or Preferred Qualifications

　　Bachelor's Degree AND 10+ years experience in product/service/project/program management or software development

　　OR equivalent experience.

　　6+ years people management experience.

　　Experience working directly in, or closely with, product support delivery organizations is highly desired.

　　Ability to forge strong relationships with stakeholders – both technical and business-communication savvy, with the ability to interface at a wide variety of levels and in different disciplines (from engineers to executives) both internally and externally.

　　Experience leading large, complex projects with multiple stakeholders, excellent communication, negotiation, and presentation skills, and the ability to develop and manage budgets.

　　Demonstrated experience working as part of a team managing cloud services and an understanding of how cloud services are delivered at scale to customers.

　　Product knowledge or experience across Windows 365, Azure Virtual Desktop, and/or other desktop virtualization solutions is highly desired.

　　Broad technical awareness across the Microsoft 365 stack . Product knowledge of any of the following is helpful: I ntune, Entra Identity/AAD, Windows client, Office 365, Microsoft 365 , and related technologies.

　　Product Management M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

　　Bachelor’s Degree AND 8+ years experience in product/service/project/program management or software development

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .