Create a healthier, brighter future for pets, pet parents and people!

　　If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

　　Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

　　We love all pets like our own

　　We’re the future of the pet industry

　　We’re here to improve lives

　　We drive outstanding results together

　　We’re welcome as we are

　　Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

　　Essential Job Functions :

　　Support Vetco Clinics goals and values when processing 3 rd party prescription requests

　　Maintain efficient customer records by managing several spreadsheets

　　Serves as a resource for call center agents requiring assistance with information to resolve customer issues and problems efficiently

　　Demonstrates respect for the opinions of others

　　Identifies and pushes for solutions in which all parties can benefit

　　Helps and supports fellow employees in their work to contribute to the overall success of Vetco Clinics

　　Shares information and own expertise with others to enable them to accomplish group goals

　　Produces results or provides services that meets or exceeds expectations

　　Uses various systems to organize and efficiently keep track of information

　　Adds value to the customer experience

　　Provides alternatives to call center agents assisting to resolve customer inquiries

　　Follows through on all commitments

　　Adapts to change quickly and easily

　　Makes suggestions for increasing the effectiveness of changes

　　Shows willingness to learn new methods, procedures, or techniques, resulting from departmental or companywide change

　　Interact with associates at all levels within the organization

　　Adapts communication style or method of approach based on the needs of the situation

　　Asks open-ended questions that encourage others to give their points-of-view and is approachable at all times

　　Refrains from immediate judgment and criticism of others’ ideas

　　Delivers criticism in a way that demonstrates sensitivity to the feelings of others and waits for others to finish their intended message before responding

　　Effectively transfers thoughts and expresses ideas verbally in individual or group situations

　　Checks for understanding of the communication by asking open-ended questions that draw out the listener’s understanding

　　Shows a passion for improving the delivery of service with a commitment to continuous improvement

　　Holds performance to a high set of standards and remains accountable to continuous improvement

　　Manages work flow by organizing daily deliverables to achieve prompt customer resolution

　　Builds a logical approach to address problems or opportunities

　　Thinks of several possible alternatives for a situation and anticipates potential obstacles and develops resolutions to overcome them

　　Identifies the information needed to solve a problem effectively

　　Presents problems and recommends solutions to others rather than just identifying or describing the problem itself

　　Demonstrates a strong commitment to meeting the needs of coworkers, managers and customers

　　Considers the impact of external and internal customers when taking action or carrying out job responsibility

　　Looks for creative approaches to increase customer satisfaction

　　Takes personal responsibility for resolving service problems

　　#LI-AT2

　　Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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