Requisition ID:864185

Position:Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES

Answers incoming calls and processes orders.Resolves customer complaints, troubleshoots issues to determine best path for resolution.Correctly documents customer interactions and tracks call types.Maintains support service levels and upholds Luxottica's Customer Service standards.Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.Takes inbound phone calls for up-to 90% of assigned shift.Performs all other duties as assigned.BASIC QUALIFICATIONS

High school diploma1+ year(s) of experience working in customer service, hospitality or call center environmentExcellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voiceStrong verbal and written communication skillsDemonstrated listening and comprehension skillsA clear team player with strong interpersonal skillsAbility to maintain composure when dealing with difficult customer situationsExcellent time management skills - must be able to prioritize tasks efficientlyStrong PC skills including MS Office; Word and ExcelAbility to navigate information systems and internetPREFERRED QUALIFICATIONS

Higher education degreePrevious experience using SAPPrevious experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry languageBilingual Spanish or FrenchEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Minimum Salary: 34320.00Maximum Salary: 34320.00Salary Unit: Yearly