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Job Description:

Process orders via all sources to include trade stock, sample, no-charge and international

Work effectively with clients and our Distribution Centers to ensure orders ship as expected

Process credit memos

Perform back-order procedures and proactively validate changes in all situations

Perform all month-end processes, i.e., billing, reports, issue sheets – verify information accuracy

Effectively respond to customer inquiries and complaints

Thoroughly understand all system generated reports – be able to identify report solutions to client issues; know when customization is required

Thoroughly understand regulatory issues as they relate to the Healthcare Logistics group, client, and client’s customer

Identify and propose business opportunities/special projects for the Healthcare Logistics group and/or client

Communicate effectively with employees at all levels within the Healthcare Logistics group organization and client organization

Participate in client conference calls, meetings, and presentation

Miscellaneous special projects as assigned

Other duties as assigned

EXPERIENCE AND EDUCATION:

BS Degree in business or related field, or equivalent work-related experience is preferred; High School Diploma or equivalent degree is required.

Minimum 1-3 year’s previous customer service experience desired.

REQUIRED METRICS AND SKILLS:

Excellent Performance and Attendance for the past 3 months

Excellent oral and written communication skills

Able to effectively communicate with all levels of the Healthcare Logistics group personnel as well as clients and clients’ customers

Ability to learn system functionality to accomplish necessary objectives

Ability to handle multiple tasks simultaneously

Ability to organize and prioritize work to meet deadlines

Ability to thrive in a team environment

Good problem-solving skills

Proven organizational and proofreading skills

Detail oriented

Professional demeanor

Proficient using Microsoft Office 97 (Word, Excel)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Customer Services

Requisition Number: R25008865

Location: Pampanga,Philippines