Job Title

　　Unified Communications Lead

　　Top Skills Details

　　5+ years exp. in the PBX and UC field, including a broad knowledge of PBX systems like NEC, Cisco VOIP.

　　5+ years working with large enterprise environments Must have great customer service and a proven experience working with and managing vendors in this space.

　　5+ years’ experience with excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload. Must be able to analyze the environment and the needs around telecommunications and the network.

　　Description

　　Our largest healthcare client is looking for a Lead Engineer/ Manager to join their team with their Unified Communications group. In this role you would:

　　Support all UC service requests in from the central office using the ServiceNow ticketing system.

　　Be responsible to provide overall support and to manage all telecommunication needs and troubles for this client.

　　Be responsible for the supervision, planning and delivery of system support services, including troubleshooting, customer assistance, and/or training, in response to customer requirements.

　　Oversee the day-to-day operation for the NEC PBX which has mostly been converted to Cisco, phone support vendor, managers, and technicians.

　　Ensure Telecommunications NEC and Cisco vendor remedy tickets (for day-to-day break fix) meet SLA requirement; are maintained properly.

　　Maintain data and configuration information with Verizon Customer Redirect Service for BCP purposes.

　　Perform a variety of special assignments, generally in long-range planning, evaluation, testing, and remediation.

　　Respond to voice related calls, which range in scope from local facility to agency wide.

　　Independently plan and carry out projects; analyses of requirements; integrating and coordinating vendor management.

　　Serve as a technical subject matter expert in the areas of PBX and UC engineering, IT systems, information management and policy planning.

　　Prepare EITS weekly summary reports, staff assignment updates and staff reviews.

　　Be responsible for emergency phones and business continuity re-direct services both landline and wireless.

　　Request for Statement of Work, review existing voice and data configurations within elements of the client’s hospital facilities and makes recommendations and/or changes to improve the efficiency and effectiveness of the system's service.

　　Be responsible for the day-to-day support for VOIP infrastructure systems/equipment.

　　Responsible for the support for all Telecommunications Infrastructure systems/components to include continuous monitoring and analysis of the telecommunications Infrastructure to ensure a maximum performance and availability.

　　Be responsible for procurement, configuration, and deployment of Mobile telecom devices to include item, such as Apple iPhones, Galaxy Smartphones, Mifi’s Pagers and Air Cards.

　　Verify and ensure all hospital telephone equipment location records, extension assignments, type of instruments, class of service, repair records, system data servers, and the telecommunications database are maintained correctly and accurately.

　　Employment Value

　　Large Public healthcare system in NYC. The opportunity to work in a very large environment to large and grow with a large organization with stability and a lot of different technologies.

　　Work Environment

　　Business casual to professional. They will be in a hospital setting working around the hospital employees and supporting them and the hospital needs in UC. Will also work around other IT teams, network, desktop, etc.

　　Additional Skills & Qualifications

　　Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight.

　　Excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload.

　　Solid expertise with AV; including conference room hardware.

　　Strong written and verbal communication skills for contact with customer, managers, and vendors to obtain and interpret a variety of information.

　　Ability to work in a fast paced environment.

　　Strong analytical skills

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.